Kristie Lamour
Allentown,PA
Summary
Proven professional with a track record of excellence in customer service and money handling, honed at Iqor and other esteemed institutions. Demonstrates reliability and keen observation, excelling in high-stress situations and fostering customer loyalty. Skillfully manages transactions and conflicts, ensuring legal compliance and ethical operation.
Overview
3
3
years of professional experience
Work History
Table Games Dealer
WindCreek Casino
01.2023 - 11.2024
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Preschool Teacher
The Child Development Center of Bethlehem
01.2022 - 01.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Customer Service Representative
Iqor
08.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Freedom High School
Bethlehem, PA06-2017
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
Timeline
Table Games Dealer
WindCreek Casino
01.2023 - 11.2024
Preschool Teacher
The Child Development Center of Bethlehem
01.2022 - 01.2023
Customer Service Representative
Iqor
08.2021 - 07.2022
High School Diploma -
Freedom High School
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