KRISTIE MCKITTRICK
Summary
With 25 years of leadership experience in the Beauty Industry and 5 years in direct sales, I excel in fostering courageous cultures and strong team camaraderie. My expertise encompasses elevated customer service, organization, project management, and problem-solving.
Overview
17
17
years of professional experience
Work History
Account Executive
Kao Corporation
06.2020 - Current
- Sales Growth and Account Management, Client Relationship Building, Collaborative Business Development, Reporting and Strategic Insights
- Generated a revenue increase of 10%+ YOY in Replenishment business and achieved above and beyond target of $40,000 in New Business YOY by implementing targeted sales strategies within the Dallas/Fort Worth territory.
- Managed and expanded a portfolio of salon clients, consistently meeting and exceeding monthly sales goals.
- Identified and secured new accounts, boosting market penetration for the Goldwell, KMS, Kerasilk, Dualsenses & Varis.
- Cultivated strong relationships with salon owners and stylists, ensuring high levels of client satisfaction and retention.
- Conducted regular salon visits to provide exceptional customer service, manage inventory, and execute promotional strategies.
- Worked closely with the Area Sales Manager, Oribe Brand Executives, and Education Managers to develop and execute 5-10 joint business plans.
- Led educational initiatives by coordinating in-salon classes and promoting attendance at industry events to drive product sell-through.
- Provided detailed reports and strategic recommendations to management, contributing to the optimization of sales strategies.
- Monitored and communicated market trends, competitive activities, and customer feedback to inform business decisions.
Salon & Spa Director
Scott LeMaster Salon and Spa
02.2008 - 06.2020
- Managed comprehensive salon operations, integrating marketing, education, retail, and HR services, catering to a team of 37 employees.
- Developed annual marketing strategies, focusing on social media and word-of-mouth campaigns, to attract and retain clients.
- Scheduled and organized weekly education classes with industry experts on styling, cutting, and product use.
- Led direct product rep relations, overseeing product launches and maintaining inventory flow.
- Enhanced client experience through salon cleanliness and client feedback management.
- Conducted interviews, managed hiring processes, payroll, and employee benefits.
- Directed daily operations for 37 staff, including stylists, technicians, and assistants.
- Facilitated monthly staff meetings and set quarterly performance goals.
General Manager
Beauty Brands
07.2015 - 09.2016
- Company Overview: Company Description
- Oversee all aspects of the retail/salon business of one location.
- Direct report for all positions including Assistant Manager, Shift Manager, Salon Manager, Salon and Spa professionals, Beauty Specialist, Customer Service Specialist and Merchandise Coordinator.
- Responsible for setting, communication and meeting all retail and salon goals while maintaining labor budget.
- Overall development of all employees in the business to ensure career progression.
- Daily responsibilities include goal setting, written program, conference meetings, recruiting salon and spa professionals, upkeep of store maintenance, pay ins, pay outs, invoices, balancing checkbook, staying within 4% of overall sales for salon and collateral order, weekly schedule for retail and salon staff.
- Responsible for Inventory counts, plan-o-grams, weekly price changes, bi-weekly store sets and overall look of the store.
- Work to ensure Salon and Spa is up to standards in line with TDLR.
Skills
- Client relationship building
- Account management
- Customer service
- Strategic selling
- Business development and planning
INDUSTRY EXPERTISE
- Brand Fluidity: Goldwell, KMS, Kerasilk, Oribe, Kerastase, Shu Uemura
- Software/Programs: Millennium/Meevo, Microsoft Office, Salesforce, Vish, Salon Scale, CLICS, Kiteworks
Awards
Teamwork & Collaboration
Empowerment
Building Trust through Communication
Optimism & Passion
SALES HIGHLIGHTS
Annual Achiever Replenishment: 2020, 2021, 2022, 2023
Annual Achiever New Door: 2020, 2021, 2022, 2023, 2024
Timeline
Account Executive
Kao Corporation
06.2020 - Current
General Manager
Beauty Brands
07.2015 - 09.2016
Salon & Spa Director
Scott LeMaster Salon and Spa
02.2008 - 06.2020
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