Hi, I’m
Kristie ROCKWELL
Austinburg,OH
Summary
Experienced and dedicated customer service professional with over 7 years of expertise in interpersonal relations, office duties, conflict resolution, and team collaboration. Seeking a position that aligns with acquired skills and allows for effective contribution. Renowned for outgoing and positive attitude, consistently striving to provide exceptional service and foster strong relationships with customers and colleagues alike.
Overview
7
years of professional experience
1
Certification
Work History
Berkshire Hathaway Home Services
Transaction Coordinator
06.2022 - 05.2023
Job overview
- Confirmed accuracy of documents to ensure efficient closing.
- Handled appraisals, titles, and mortgage loan documentation.
- Monitored transaction activities regularly.
- Oversee home buyer and seller agreements for timely completion.
- Ensure a smooth real estate sales process
HOLLY'S HEARING AID CENTER
Patient Care Coordinator
02.2022 - 06.2022
Job overview
- Acknowledged all individuals walking into the store with a pleasant demeanor.
- Managed telephone inquiries promptly and professionally.
- Schedules appointments
- Obtains necessary patient and insurance data.
- Validated and input patient demographic information into EMR system.
- Record verified insurance information in EMR system.
- Ensures understanding of available coverage for patients.
- Verifies insurance eligibility by pulling schedules before appointments.
- Prepared documentation required for patient appointments.
- Records all charges, co-pays, and payments into EMR.
Holiday Inn Express and Suites
Front Desk Agent
10.2021 - 02.2022
Job overview
- Managed room assignments for incoming and departing guests.
- Answered guest inquiries and phone calls.
- Assisted guests with reservations.
- Provided a warm welcome to hotel visitors.
- Maintained a clean Lobby and assisted guests with fresh coffee and any other accommodations desired.
Lake Erie Seamless Gutter
Office Manager/Bookkeeper
06.2021 - 10.2021
Job overview
- Effectively managed financial records utilizing both QuickBooks and Wave.
- Process weekly payroll for entire staff.
- Processed payments for Federal, State taxes, social security, Medicare, and various employee deductions, and retirement plan deductions
- Assisted in incoming calls from customers regarding questions and making scheduling estimates.
Huntington bank
Customer Experience Banker
10.2019 - 06.2021
Job overview
- Processed payments efficiently.
- Ensured accuracy in customer financial documentation.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Andover Bank
Client Service Representative II
04.2018 - 10.2019
Job overview
- Significantly increased customer satisfaction while building relationships by assisting customers in their selection of various accounts and financial services
- Maintained composure in high-pressure environments.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Western Reserve cleaning
Housekeeping
07.2017 - 05.2018
Job overview
- Handled post-construction cleaning operations efficiently across various facilities.
- Cleaned and sanitized bathroom areas.
- Cafeteria cleanings
- Ensured cleanliness and sanitation of office areas.
- Operated heavy-duty floor scrubbing equipment.
- Dusting
- Vacuumed
- Trash take out
Applebee's Grill & Bar
Hostess
03.2017 - 09.2017
Job overview
- Provided excellent customer service by greeting each customer as they entered and seating them along with recommending promotional food and beverages
- Managed the floor and how to arrange seating for customer satisfaction
- Made reservations, and helped with carry-out orders
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Tractor Supply Company
Team Member/Cashier
12.2016 - 04.2017
Job overview
- Responded to phone inquiries.
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Aided in inventory management by restocking shelves and conducting routine audits of merchandise levels.
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
- Provided support during promotional events by setting up displays, distributing materials, or assisting customers as needed.
H & Company Aveda Concept
Receptionist/Cosmetologist
02.2016 - 04.2017
Job overview
- Performed desired services for clients efficiently and effectively; Such as Hair styling services and nail services
- Performed basic administrative duties such as cash handling and payments made by card at the register along with making appointments for clients for future services
- Made Recommendations on products and services at the salon for customers to purchase
Education
Kent State, Ashtabula, OH
Present from Business Management
Kent State University at Ashtabula
1 year of courses completed. from Occupational Therapy
05.2018
Ashtabula County Technical and Career Campus, Jefferson, OH
Technical Diploma from Cosmetology
05.2016
Geneva High School, Geneva, OH
High school diploma
01.2016
Skills
- Accurate Data Entry
- Client Relations
- Cash Management
- Documentation review
- Clerical experience
- Customer service
Certification
- Cosmetology license, 07/01/16, Present
Assessments
- Call center customer service, 03/01/23, Proficient
- Administrative assistant/receptionist, 05/01/21, Proficient
- Technical support: Customer situations, 03/01/23, Proficient
- Medical receptionist skills, 06/01/22, Proficient
Timeline
Transaction Coordinator
Berkshire Hathaway Home Services
06.2022 - 05.2023
Patient Care Coordinator
HOLLY'S HEARING AID CENTER
02.2022 - 06.2022
Front Desk Agent
Holiday Inn Express and Suites
10.2021 - 02.2022
Office Manager/Bookkeeper
Lake Erie Seamless Gutter
06.2021 - 10.2021
Customer Experience Banker
Huntington bank
10.2019 - 06.2021
Client Service Representative II
Andover Bank
04.2018 - 10.2019
Housekeeping
Western Reserve cleaning
07.2017 - 05.2018
Hostess
Applebee's Grill & Bar
03.2017 - 09.2017
Team Member/Cashier
Tractor Supply Company
12.2016 - 04.2017
Receptionist/Cosmetologist
H & Company Aveda Concept
02.2016 - 04.2017
Kent State University at Ashtabula
1 year of courses completed. from Occupational Therapy
Geneva High School
High school diploma
- Cosmetology license, 07/01/16, Present
Kent State
Present from Business Management
Ashtabula County Technical and Career Campus
Technical Diploma from Cosmetology
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