Kristie Shepherd
Myrtle Beach,SC
Summary
Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Sheraton Convention Center
12.2025 - Current
- Assisted in managing daily food and beverage operations to ensure exceptional guest experiences.
- Coordinated with kitchen staff to maintain quality control and adherence to health standards.
- Supported inventory management processes, tracking stock levels and minimizing waste.
- Collaborated with event planners to develop customized menus for various functions.
- Maintained cleanliness and organization of dining areas, ensuring compliance with safety regulations.
- Participated in team meetings to discuss operational challenges and propose solutions for improvement.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Food and Beverage Manager
Grande Cayman Resort
02.2024 - 11.2025
- Trained new team members on service protocols and operational procedures for efficiency.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and wait staff and directed hiring program.
Lead Bartender
House of Blues
04.2022 - 02.2025
- Led bar team to deliver exceptional customer service in high-volume environment.
- Trained and mentored new bartenders on best practices and efficient service techniques.
- Ensured compliance with health and safety regulations, maintaining a clean and safe workspace.
- Collaborated with management to design promotional events, increasing foot traffic and sales revenue.
- Resolved customer complaints promptly, fostering positive relationships and repeat patronage.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Education
High School Diploma -
FOSTORIA High
Fostoria, OHCosmetology
Tiffin Hair Academy
Tiffin, OHSkills
- Food and beverage operations
- Cost control
- Labor management
- Sanitation standards
- Hygiene regulations
- Food presentation
- Service delivery management
- Operations oversight
- Ordering supplies
- Beverage making
- Front of house management
- Employee supervision
- Customer service
- Inventory management
- Safe food handling
- Scheduling
- ServeSafe manager
- Team leadership
- Monitoring food preparation
- Collaboration and teamwork
- Coaching and mentoring
Certification
- For Unit 1 - Pre-Licensing Course
- Approved by the SC Real Estate Commission
- Name of Licensee: Kristie Shepherd
- Licensee's SC Real Estate License Number:
- Course Title: Pre-Licensing
- Course Provider Name: Pinnacle Real Estate Academy
- Course Location (City/State): Myrtle Beach, SC
- Course Number: OPL-951
- Course Provider Number: 951
- Hours Credit: 60 Hours
- Date of Course Completion: 2023-12-15
- Signature of Authorized Provider or Instructor: Chris Kavanagh
- Date Signed: 2023-12-16
- Name of Authorized Provider or Instructor (PRINT): Chris Kavanagh
- Pinnacle Real Estate Academy
- 9626 N. Kings Hwy | Myrtle Beach, SC 29572 | 843.410.3340
- Info@PinnacleRealEstateAcademy.com | PinnacleRealEstateAcademy.com
Timeline
Food and Beverage Manager
Sheraton Convention Center
12.2025 - Current
Food and Beverage Manager
Grande Cayman Resort
02.2024 - 11.2025
Lead Bartender
House of Blues
04.2022 - 02.2025
High School Diploma -
FOSTORIA High
Cosmetology
Tiffin Hair Academy