Kristie Stopera
Green Island,New York
Summary
Proven in enhancing customer satisfaction and loyalty at Bartolotta-Connolly Insurance, adept at handling complex insurance policies and customer complaints with empathy and professionalism. Demonstrates exceptional time management and reliability, with a knack for maintaining high accuracy in financial transactions. Skilled in customer service and administrative tasks, contributing to a positive and efficient work environment.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Roma Foods
04.2021 - 10.2022
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Insurance Coordinator
Bartolotta- Connolly Insurance
08.2012 - 03.2021
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Verified insurance and communicated coverage to staff and patients.
- Modified, updated and processed existing policies.
- Calculated adjustments, premiums and refunds.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Collected premiums and issued accurate receipts.
Education
No Degree - Dental Hygienist
Hudson Valley Community College
Troy, NYHigh School Diploma -
Shaker High School
Latham, NY06-1994
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Time management
Timeline
Customer Service Cashier
Roma Foods
04.2021 - 10.2022
Insurance Coordinator
Bartolotta- Connolly Insurance
08.2012 - 03.2021
No Degree - Dental Hygienist
Hudson Valley Community College
High School Diploma -
Shaker High School
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