Kristie Weeks
Tavares
Summary
Results-driven Service Manager with a proven track record in customer relationship management, team leadership, and process improvement. Recognized for enhancing operational efficiency and employee performance, leading to significant service gross increases.
Overview
16
16
years of professional experience
Work History
Service Manager
Jenkins Auto Group
LEESBURG
02.2015 - Current
- Oversaw daily operations of service department, optimizing workflows and maintaining high service standards.
- Trained and mentored staff, improving team capabilities and service delivery.
- Coordinated service appointments and customer communications for optimal scheduling.
- Implemented process improvements that streamlined operations, reducing delays.
- Conducted regular team meetings to address feedback and align operational goals.
- Developed standard operating procedures for service functions, enhancing consistency and reliability.
- Monitored employee performance through key metrics analysis, identifying improvement areas.
- Increased Service Gross at four locations, earning Fixer of the Year award for 2024.
Service Advisor
Fields CDJR
Sanford
01.2014 - 02.2015
- Assisted customers with service inquiries and appointment scheduling.
- Explained service options and recommended maintenance, aiding informed customer decisions.
- Collaborated with technicians to ensure timely and accurate service updates.
- Resolved customer concerns and issues, contributing to improved satisfaction.
- Coordinated follow-up communications on service status and recommendations, ensuring customer awareness.
- Educated customers on vehicle care and maintenance best practices.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Advisor
Bill Bryan Kia
Leesburg
03.2010 - 01.2014
- Explained service recommendations and maintenance procedures to clients.
- Facilitated service inquiries and scheduled appointments to improve customer experience.
- Processed service orders and managed customer follow-ups efficiently.
- Delivered customer support that increased client satisfaction and loyalty.
- Coordinated with technicians to ensure timely completion of repairs.
- Communicated effectively with team members to streamline operations daily.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Addressed and resolved customer complaints efficiently to maintain positive relationships.
Education
High School Diploma -
Lake Tech
Eustis, FL01-2002
Skills
- Customer relationship management
- Service documentation
- Parts ordering
- Vehicle inspection
- Quality control
- Process improvement
- Performance analysis
- Team leadership
- Employee training
- Handling customer complaints
- Conflict resolution
- Attention to detail
- Problem solving
- Time management
- Data processing
- Customer retention
- Appointment scheduling
- Goal-oriented mindset
- Effective communication
Timeline
Service Manager
Jenkins Auto Group
02.2015 - Current
Service Advisor
Fields CDJR
01.2014 - 02.2015
Service Advisor
Bill Bryan Kia
03.2010 - 01.2014
High School Diploma -
Lake Tech