Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Allen

Summary

Dynamic customer service expert with over 25 years of experience in diverse industries. Known for boosting customer satisfaction, streamlining operations, and leading high-performing teams. Expertise in strategic relationship building, process improvement, and delivering effective solutions. Renowned for exceptional communication skills and a steadfast commitment to organizational success.

Overview

24
24
years of professional experience

Work History

Account Consultant

Acertus
03.2023 - Current
  • Cultivated and sustained strong relationships with clients and customers, including leading client meetings
  • Generated and analyzed status reports by collecting and summarizing pertinent information
  • Prioritized workflow and maintained comprehensive records of work activities to achieve individual and departmental goals
  • Served as a consistent resource and trainer for co-workers
  • Demonstrated proficiency in using Outlook, Zendesk, Transtitle, and Transport
  • Responded promptly to customer inquiries, ensuring timely and effective resolutions
  • Maintained continuous awareness of customer activities, identifying opportunities for additional services to support business objectives
  • Possess solid understanding of daily operations and client expectations, including licensing, titling, and compliance services for vehicles
  • Collaborated closely with operations to ensure timely vehicle deliveries.

Client Specialist

Acertus
03.2019 - 03.2023
  • Consistently acts as a resource for co-workers, including training
  • Always willing to contribute ideas and work with management on process improvement
  • Knowledge of processing violations in several states
  • Ability to work well independently, as well as in team settings
  • Provide customers with excellent service in a timely manner
  • Establish and maintain positive relations and communications with clients through email and phone calls
  • Ability to prioritize workflow and maintain a record of work activity to ensure individual and department goals are met
  • Solid understanding of daily operations and client expectations.

Vehicle Renewal Specialist

Acertus
12.2016 - 03.2019
  • Compile and organize vehicle registration renewal and replacement orders
  • Accurately input relevant information into software and templates while identifying and correcting errors
  • Knowledge of processing violations in several states
  • Ability to prioritize workflow and maintain a record of work activity
  • Provide customers with excellent service in a timely manner
  • Assist team members when individual work has been completed
  • Solid understanding of daily operations and ability to answer questions for co-workers as needed.

Payroll Customer Service Representative

KINDRED HEALTHCARE
05.2016 - 12.2016
  • Provide phone support within a fast-paced payroll department that supports 45,000+ employees
  • Process payroll-related requests received from the field
  • Log all calls in detail, including resolutions, using Framework (a SAP ticketing system)
  • Investigated payroll queries and collaborated with internal and external departments as needed for resolution
  • Employed strong communication skills to assist employees from diverse backgrounds, ensuring clients received exceptional customer service and had their payroll issues resolved positively
  • Work Framework tickets that come into the payroll customer support inbox
  • Assign Framework tickets to corporate payroll processors, if unable to resolve
  • Support operations as needed in various projects
  • Support payroll department as needed in various projects
  • Work with a team to create effective department strategies and meet team goals
  • Maintained electronic employee records, including W4 updates, in the payroll system.

Optician

BARNETT AND RAMEL
09.2013 - 04.2016
  • Advise Veteran's on any necessary repairs or adjustments while ensuring the repair or adjustment is completed in a timely manner
  • Complete administrative tasks while recognizing the sensitivity of Veteran information
  • Administrative tasks include tracking Veteran's orders, recording purchases, and preparing work orders for the optical laboratory
  • Understand and follow policies and procedures in a clinical setting to maximize the quality of operational activities, including patient flow, patient care, and the VA revenue process
  • Effectively communicate with individuals in a clinical setting by understanding medical terminology and technical language pertinent to optical care
  • Provided exceptional customer service to Veterans through the optical process, considering their diverse backgrounds
  • Promptly resolved prescription discrepancies, repairs, and complaints
  • Accurately interpreted prescriptions with precise eye and facial measurements, utilizing medical terminology expertise.

Assistant Store Manager

BEAUTY BRANDS
05.2010 - 09.2012
  • Supervise front-end operations to ensure friendly and efficient transactions and checkouts
  • Communicate adeptly with customers to promptly and accurately address concerns, ensuring their satisfaction with the resolution
  • Collaborate with employees of all different backgrounds to ensure job satisfaction and to help them grow professionally
  • Manage store inventory daily; supervise inventory count quarterly
  • Review current employee's performance, interview and hire new employees, and reprimand and terminate employees as needed
  • Oversee adherence to plan-o-grams, work with employees to merchandise the store to meet company expectations
  • Scheduled employees to meet store needs and budget constraints, and conducted store meetings as needed
  • Ordered salon products within budget, managed vendor relations, attended product knowledge classes, and provided technical training to salon staff
  • Utilized computer programs, databases, and scheduling systems to complete tasks efficiently.

Assistant Kitchen Manager

HY-VEE
07.2000 - 05.2010
  • Supervise catering ranging from 10 guests to 1500 guests; office luncheons to plated weddings
  • Train new kitchen employees in all aspects of their job descriptions
  • Model excellent customer service and work ethic to kitchen staff
  • Perform quarterly inventory on kitchen foods and products using multiple computer operating systems and databases
  • Review current inventory of perishable and non-perishable items and prepare weekly orders
  • Ensured customer satisfaction throughout kitchen operations, covering counter sales, dining-in, and catering
  • Addressed customer concerns promptly to guarantee each guest left content
  • Ensured employee schedule adherence and make necessary adjustments.

Education

H.S. Diploma -

Shawnee Mission West
Overland Park, KS
05.1997

Skills

  • Customer Relationship Management
  • Client Retention
  • Operational Efficiency
  • Team Leadership
  • Strategic Planning
  • Process Improvement
  • Communication Skills
  • Conflict Resolution
  • Training and Development
  • Data Analysis and Reporting
  • Project Management
  • Compliance and Quality Assurance
  • Time Management
  • Problem Solving
  • Workflow Prioritization
  • Cross-functional Collaboration
  • Adept at Mastering New Concepts
  • Soft Skills
  • Customer Satisfaction Enhancement
  • Software Proficiency

Timeline

Account Consultant

Acertus
03.2023 - Current

Client Specialist

Acertus
03.2019 - 03.2023

Vehicle Renewal Specialist

Acertus
12.2016 - 03.2019

Payroll Customer Service Representative

KINDRED HEALTHCARE
05.2016 - 12.2016

Optician

BARNETT AND RAMEL
09.2013 - 04.2016

Assistant Store Manager

BEAUTY BRANDS
05.2010 - 09.2012

Assistant Kitchen Manager

HY-VEE
07.2000 - 05.2010

H.S. Diploma -

Shawnee Mission West

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