Kristin Belknap
Machesney Park,IL
Summary
Talented shift supervisor with 7+ years of experience managing, scheduling, and overseeing employees. Highly knowledgeable expert in production with proven methods for improving efficiency. Priority on employee safety in fast-paced environment.
Overview
12
12
years of professional experience
Work History
Home Health Aide
Help At Home Health Care
Loves PArk, IL
12.2024 - Current
- Maintained records of patient care, progress or problems to report and discuss observations.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Planned, prepared or served meals to patients according to prescribed diets.
- Accompanied clients to doctors' offices or on other trips outside home.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Recognized emergency situations and implemented appropriate procedures.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
Shift Manager
Arbys Resturant
Loves Park, IL
05.2023 - Current
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Upheld company standards and compliance requirements for operations.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Enforced safety standards throughout the store including proper use of equipment.
- Coached employees on interactions with customers to drive exceptional service.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Reinforced rules to promote superior employee performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Identified needs of customers promptly and efficiently.
- Provided coaching and guidance to team members when necessary to improve performance.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Resolved conflicts between staff members in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Conferred with management and subordinates to resolve problems or complaints.
- Taught staff upselling techniques to meet revenue targets.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Documented receipts, employee hours and inventory movement.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Managed daily cash intake by counting out registers and tabulating profits.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Crew Member
Arbys Resturant
Loves Park, IL
03.2020 - 09.2021
- Assisted patrons in making menu selections.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Directed patrons to restrooms and other amenities within facility.
- Restocked kitchen supplies including food products and utensils.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Interacted pleasantly with guests to deliver quality customer service.
- Explained current promotional information and items to patrons.
- Educated customers on menu items, product ingredients and nutritional values.
- Adhered to health department regulations regarding food handling procedures.
- Upheld high standards of productivity and quality in operations.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Dietary Aide
Alden Park Strathmoor
Rockford, IL
05.2016 - 10.2016
- Delivered snacks to nurse station for distribution to specific residents.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Stocked supplies in dining areas as needed.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Reported and documented resident changes in consumption or behaviors.
- Set up trays and food service carts to deliver food to residents.
- Set tables before patients arrived to maintain meal plan productivity.
- Served specific meals to patients with special dietary needs.
- Monitored temperatures of prepared food and cold-storage areas.
- Maintained a safe working environment by following all safety protocols.
- Observed special diets prescribed by physicians or nutritionists.
Cashieer
Menards
Machesney Park, IL
02.2015 - 04.2016
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Welcomed customers, offering assistance to help find store items.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Worked closely with front-end staff to assist customers.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
Assistant Manager
Arbys Resturant
Rockford, IL
09.2012 - 02.2016
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Resolved conflicts between team members in an effective manner.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
High School Diploma -
Harlem High School
Machesney Park, IL05-2013
Skills
- Team Development
- Quality Assurance
- Equipment Troubleshooting
- Safety Compliance
- Supply Ordering
- Punctual and Reliable
- Decision-Making
- Documentation and Reporting
- Cash Handling
- Operations Management
- Energetic and Enthusiastic
- Excellent Customer Service skills
- Safety compliance
- Accurate money handling
- Policy administration
- Interpersonal skills
- Shift leadership
- Mentoring and coaching
Timeline
Home Health Aide
Help At Home Health Care
12.2024 - Current
Shift Manager
Arbys Resturant
05.2023 - Current
Crew Member
Arbys Resturant
03.2020 - 09.2021
Dietary Aide
Alden Park Strathmoor
05.2016 - 10.2016
Cashieer
Menards
02.2015 - 04.2016
Assistant Manager
Arbys Resturant
09.2012 - 02.2016
High School Diploma -
Harlem High School