Kristin Bowles
Waltham,MA
Summary
Dynamic, detail-oriented General Manager and COO with a strong background in customer service and problem-solving. Demonstrated success with leading teams and managing daily operations to optimize efficiency and enhance guest satisfaction. Extensive experience in directing operations across multiple departments. Known for exceptional organizational skills and effective communication, driving team performance, to achieve quality company standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Founding Partner & General Manager
BoomX Cannabis Co.
Shirley, Massachusetts
03.2019 - Current
- Managed daily store operations, ensuring efficient workflow.
- Developed opening, closing, and cash handling procedures.
- Configured, deployed, and overseen operational hardware systems including POS systems, debit card terminals, camera systems, and security systems.
- Balanced sales and reconciled cash to ensure accurate financial reporting.
- Requested & processed change orders to address customer needs and improve efficiency.
- Executed bank deposits timely to maintain cash flow integrity.
- Recruited and supervised new employees.
- Led and trained staff to maintain high customer service standards.
- Developed staffing schedules to optimize employee coverage and productivity.
- Conducted employee payroll processing on a weekly basis.
- Oversaw inventory management and implemented loss prevention strategies.
- Conducted daily and monthly store audits to ensure compliance with company and CCC regulations.
- Conducted regular store inspections to ensure CCC compliance and company quality standards.
- Analyzed sales data to identify trends and adjust merchandising strategies.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Facilitated team meetings to communicate goals and address employee concerns.
- Conducted and managed employee performance reviews, along with disciplinary notices, and incident reports.
- Reviewed and resolved customer feedback and complaints to make operational improvements, and promote satisfaction.
Chief Operating Officer
The Cardillo Companies
Waltham, Massachusetts
06.2007 - Current
- Oversaw daily operations to ensure alignment with business objectives and goals.
- Directed the daily operations of multiple departments across the organization.
- Managed cross-departmental collaboration to streamline processes and improve communication.
- Directed operational strategies to enhance company efficiency and effectiveness.
- Managed staffing requirements, encompassing interviewing and hiring processes.
- Facilitated training programs to enhance team skills and operational capabilities.
- Updated and maintained employee personnel records
- Conducted employee payroll processing on a weekly basis.
- Reviewed policies and procedures to ensure compliance with applicable regulations.
- Analyzed financial data and identified areas of improvement for cost savings.
- Provided guidance and support for problem solving efforts.
- Maintained productive relationships and communication channels across organization.
Front Office Dept. Head / Holiday Inn Express GM
Park Lodge Hotel Group
Waltham, Massachusetts
09.2004 - 05.2007
- Oversaw front desk operations and staff across three hotels, facilitating seamless guest check-in and check-out processes.
- Managed daily hotel operations and ensured guest satisfaction across all departments.
- Performed routine inspections of hotel properties to guarantee safety and adherence to company quality standards.
- Oversaw recruiting, interviews and new employee hiring.
- Managed and trained new front desk staff on customer service and hotel procedures.
- Regularly mentored staff on strategies to elevate performance and strengthen customer relations.
- Implemented and monitored staff schedules to optimize coverage during peak hours while controlling labor costs.
- Conducted employee payroll processing on a weekly basis.
- Coordinated and led regular staff meetings to promote exceptional customer service.
- Participated in weekly upper management staff meetings to facilitate seamless hotel operations with collaboration from other department heads.
- Installed and monitored hotel software systems for efficient operation and troubleshooting issues.
- Resolved guest complaints promptly, maintaining high satisfaction levels.
- Reviewed guest feedback forms to identify areas needing improvement.
- Managed inventory of supplies used at the front desk.
- Maintained the front office department budget, consistently adhering to budgetary constraints.
Parking Lot Attendant/Tram Operator/Toll Collector
The Walt Disney Company
Orlando, Florida
08.2003 - 01.2004
- Managed parking operations to ensure smooth vehicle flow.
- Assisted guests with parking inquiries and provided directions.
- Monitored parking lot conditions for safety and cleanliness.
- Directed drivers to parking spots.
- Operated a parking lot tram between the parking areas and the main entrance to assist visiting guests.
- Delivered a scripted spiel on the back of the parking lot tram to provide information about the lot, theme park, and to offer entertainment to enhance the guests' experience.
- Trained new attendants on procedures and customer service standards.
- Maintained accurate records of vehicle counts and incidents.
- Greeted customers and answered any questions they had about the parking lot or theme park.
- Provided customer service assistance such as directions, recommendations.
- Handled complaints from customers in a professional manner while adhering to company policies.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Assisted with vehicle lockout situations as needed.
- Responded quickly to emergency situations, such as medical emergencies or fires, within the parking lot.
- Operated the toll booth cash register, processed payments, and issued receipts.
Education
Bachelor of Arts - Communications
Framingham State University
Framingham, MA06-2004
High School Diploma -
Minuteman Tech High School
Lexington, MA06-2000
Skills
- Organizational skills
- Effective communication
- Operational efficiency and management
- Inventory management
- Point of sale system management
- Team leadership
- Customer service
- Time management
- Problem solving
- Audit compliance
Languages
American Sign Language
Native/ Bilingual
Affiliations
Volunteer - Religious Education Teacher
Certification
Cannabis Control Commission Registered Agent License - 2019-Current
Timeline
Founding Partner & General Manager
BoomX Cannabis Co.
03.2019 - Current
Chief Operating Officer
The Cardillo Companies
06.2007 - Current
Front Office Dept. Head / Holiday Inn Express GM
Park Lodge Hotel Group
09.2004 - 05.2007
Parking Lot Attendant/Tram Operator/Toll Collector
The Walt Disney Company
08.2003 - 01.2004
Bachelor of Arts - Communications
Framingham State University
High School Diploma -
Minuteman Tech High School