Kristin Brown
Las Vegas ,Nv
Summary
Results-driven manager with strong multitasking and critical thinking skills. Experienced in resolving customer complaints and improving service delivery, dedicated to enhancing operational efficiency and building lasting customer relationships.
Overview
8
8
years of professional experience
Work History
Service Manager
Sprouts Farmer Market
Las Vegas
05.2024 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Collaborated with vendors to maintain quality standards and resolve supply chain issues.
- Led initiatives to improve store layout, enhancing customer experience and driving sales growth.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
Bakery Manager
Sprouts Farmer Market
Las Vegas, NV
01.2019 - 05.2024
- Supervised daily bakery operations, ensuring product quality and adherence to health standards.
- Trained and mentored staff on baking techniques and customer service best practices.
- Managed inventory levels, reducing waste through effective stock rotation procedures.
- Developed new recipes and seasonal offerings, enhancing customer engagement and sales.
Education
High School Diploma -
San Dimas Highschool
San Dimas, CA06.2007
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Goal oriented
Timeline
Service Manager
Sprouts Farmer Market
05.2024 - Current
Bakery Manager
Sprouts Farmer Market
01.2019 - 05.2024
High School Diploma -
San Dimas Highschool