Kristin Cathcart
Mooresville,NC
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
District Leader/Field Management
CVS Health
06.2018 - Current
- Responsible for the retail excellence of 30 CVS retail stores in the Asheville/Winston-Salem, NC area. Duties include pharmacy and front store performance management, engaging and inspiring teams, EL development, monthly MSH visits, alignment of critical priorities, identifying external talent, new grad orientation and integration, resolution of customer service opportunities, merchandising, compliance to legal and regulatory standards, mentoring newly promoted DLs/sups, and partnering with the regional manager to effectively cascade expectations and information.
- Region 22 District 7
- Supervisor David Saef
- Charlotte/ Winston Salem, NC Region 24 District 10
- Supervisor Gaurang Trivedi
- Charlotte/Mooresville, NC Region 24 District 27
- Alison Mills
Workforce Management Culture Lead
CVS Health
06.2021 - 06.2022
- Responsible for refining standard work protocols within 10,000 CVS locations to ensure consistent expectations of the customer in store, strategy planning and implementation of standard work, promotion of a culture that attracts and retains high level talent with specific focus on the colleague scheduling experience, working with multiple stakeholders to smooth work week over week to create stable hours for colleagues to reduce turnover, and allocating store level budgets for FY 2022.
- CVS Headquarters
- Supervisor Alexandra Todd
Regional Long Term Care COVID Vaccination Lead
CVS Health
12.2020 - 06.2021
- Responsible for the identification and development of depot leads, creating 14 teams and depot locations, oversee hiring and scheduling, cascade information from divisional level, partner across multiple regions to mentor region leads, partner with region directors to geomap the division to streamline the scheduling process, and update stakeholders
- Region 22 Division 3 KY/VA/NC/GA
- Supervisor David Saef and Dikran Dakessian
North Carolina Testing Long Term Care Retail Lead
Omnicare
05.2020 - 09.2020
- Responsible for partnering between retail, Omnicare, lab couriers, and long term care residences to stand up COVID testing in long term care homes, create and manage 24 teams of retail pharmacists and technicians to staff clinics, assist in creating the SOP for the process, secure supply chain for testing supplies, ensure timely resulting, partner to create an effective software system capable of ordering labs by rph, communicate with state government regarding resulting, and partner with state board of pharmacy to consult on policy changes
- Supervisor Dave Purdy
Pharmacy Manager
CVS Health
06.2013 - 05.2018
- Responsible for identifying and developing technician talent, pharmacist and technician scheduling, dashboard management, coaching and developing staff pharmacists, maintaining superior customer service, compliance with board of pharmacy and loss prevention guidelines, and building a high performing team
- Supervisors Michelle Spain and Joshua Brun
Education
Doctor of Pharmacy -
Roseman University of Health Sciences
Henderson, NV05-2013
MBA -
Roseman University Health Sciences
Henderson, NV05-2013
Skills
- Community engagement
- Inventory management
- Emergency response procedures
- Staff development
- Risk management
- Customer service
- Problem-solving
- Time management
- Team leadership
- Effective communication
- Verbal and written communication
Affiliations
- CVS Colleague Resource Group- WISE
- Rotary Club Member
- Kappa Psi Pharmaceutical Fraternity
- American Society of Health System Pharmacists
- American Pharmacist Association
- Drug Abuse Awareness Team
Certification
- North Carolina Board of Pharmacy Pharmacist License License: 23584
- Immunization Certification CVS Pharmacy
- HIPAA certification CVS Pharmacy
- OSHA certification CVS Pharmacy
- Basic Life Support Certification American Heart Association
Leadership Experiences
- District Leader Emerging Leader Program
- CVS Pharmacy Foundations for Leading Member
- Kappa Psi Pharmaceutical Fraternity province committee- hotel chair
- Roseman University student body- professionalism board member
- Roseman University Drug Abuse Awareness Team treasurer
- Roseman University Drug Abuse Awareness Team We Pledge chair
- Kappa Psi Pharmaceutical Fraternity Secretary
Presentations
- RMM and RLC Leadership Cascades Audience: Pharmacy and Store Leaders in District 3
- Smoking Cessation Seminars Audience: Select employers
- Drug Abuse Awareness Presentations Audience: High School and Middle School students and staff
- WeCare Improvement Project Results Audience: CVS Pharmacy Field Management Team
- Dexamethasone in Community-Acquired Pneumonia Audience: Pharmacy students and staff of Roseman University
- Patient populations that would benefit from Omegaven Audience: Pharmacy students and staff of Roseman University
- Nuvigil vs. Provigil in the treatment of MS-related fatigue Audience: Pharmacy students and staff of Roseman University
- Benlysta Marketing Plan Audience: Business students and staff of Roseman University
Teaching Experience
- PADI Scuba Diving Instructor
- PBA Youth Bowling Coach- Silver Level
- Pharmacist Preceptor and Mentor
- American Quarter Horse Association Trainer
- Great Basin College Tutor for Science and Math Majors
Community Service
- 2020-09, 2021-06, COVID relief shelter volunteer
- 2014-08, Present, Health Screening Clinics, Cub Scout Den Leader and BSA Assistant Scoutmaster
- 2014-01, Present, Drug Abuse Awareness Team Presenter
- 2006-06, Present, Big Brother Big Sister volunteer, 4-H for special needs volunteer
Timeline
Workforce Management Culture Lead
CVS Health
06.2021 - 06.2022
Regional Long Term Care COVID Vaccination Lead
CVS Health
12.2020 - 06.2021
North Carolina Testing Long Term Care Retail Lead
Omnicare
05.2020 - 09.2020
District Leader/Field Management
CVS Health
06.2018 - Current
Pharmacy Manager
CVS Health
06.2013 - 05.2018
Doctor of Pharmacy -
Roseman University of Health Sciences
MBA -
Roseman University Health Sciences