Kristin Citron
Centerview,MO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Behavioral Health Holdings Kansas City
01.2023 - 08.2024
- Assist and/or facilitates the implementation of an individualized plan to achieve specific outcomes derived from the participants' preference, needs and interests
- Implementation of Behavioral Support Plan and Individualized Programming as instructed by clinical staff
- Assist in and/or administer Crisis Management and redirection
- Ensure a clean, safe and secure environment for the individuals being served
- Assist individuals when practicing skills to develop more acquired proficiency in independence
- This includes support of all activities of daily living (toileting, hygiene practices, cleaning, cooking, medication management (L1MA certified staff), budgeting, etc.)
- Support community visits with individuals being served
- Maintains accurate records, collecting and compiling data as instructed
- Transport and support community errands, visits and medical appointments with individuals served.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Night Auditor
Best Western
05.2020 - 12.2022
- Providing service to guests, including checking in and out, managing lobby traffic and flow, assisting with luggage, providing telephone operator services and taking reservations
- Responding to guest inquiries and resolving guest issues and complaints
- Posting charges and auditing guest folios for accuracy
- Maintaining an accurate accounting of all cash, charges and receipts
- Preparing and reconciling sales summaries.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Performed nightly updates to room charges and rates.
Direct Support Professional
Abilities LLC
09.2019 - 04.2020
- Create a safe, kind, and empathetic environment
- Support individuals with everyday care
- Document the services provided to the individual in a documentation program
- Follow an individual's medical care as ordered
- Community inclusion
- Assist the individual with everyday errands - banking, grocery shopping, medical appointments, visiting friends or family
- Adhere to the agency's policies and procedures.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
Production Worker
EnerSys Delaware Inc.
08.2016 - 08.2019
- Start-up and operate equipment
- Troubleshoot and make adjustments to equipment as necessary
- Understand and follow all department instructions and procedures
- Visually inspect material for defects
- Control scrap
- Must be able to count and record production as necessary
- Perform daily housekeeping and cleanliness procedures
- Follow all ISO, environmental, and safety procedures
- Perform mechanical works using hand/power tools to construct and manufacture products
- Pack and secure materials for transport
- Working as part of a production team, operate efficiently and effectively to ensure production targets are met, liaise with maintenance of any machine issues to ensure machine downtime is kept to a minimum.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
Direct Support Professional
Abilities LLC
02.2011 - 12.2014
- Create a safe, kind, and empathetic environment
- Support individuals with everyday care
- Documented services provided to individuals in documentation program
- Follow individual's medical care as ordered
- Community inclusion
- Assist individuals with everyday errands - banking, grocery shopping, medical appointments, visiting friends or family
- Adhere to agency's policies and procedures.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Education
Associate of Arts - Business Management
State Fair Community College
Sedalia, MO05.2026
Diploma in High School -
Crest Ridge High School
Centerview, MO05.2010
Skills
- Customer Service
- Organizational Skills
- Microsoft Office
- Appointment Scheduling
- Software troubleshooting
- Computer skills
- Time management skills
- Problem-solving abilities
- Data Collection
- Staff Training
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Organizational abilities
- Professionalism and Courtesy
Certification
- Driver's License, Present
- First Aid Certification, 02/23 to Present
- CPR Certification, 02/23 to Present
- Certified Medication Aide, 06/23 to 06/26
- Class E, Present
- Food Safety Certification, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
DSP (Direct Support Professional)
Behavioral Health Holdings Kansas City
01.2023 - 08.2024
Night Auditor
Best Western
05.2020 - 12.2022
Direct Support Professional
Abilities LLC
09.2019 - 04.2020
Production Worker
EnerSys Delaware Inc.
08.2016 - 08.2019
Direct Support Professional
Abilities LLC
02.2011 - 12.2014
Diploma in High School -
Crest Ridge High School
- Driver's License, Present
- First Aid Certification, 02/23 to Present
- CPR Certification, 02/23 to Present
- Certified Medication Aide, 06/23 to 06/26
- Class E, Present
- Food Safety Certification, Present
Associate of Arts - Business Management
State Fair Community College
Similar Profiles
Haleigh BerryHaleigh Berry
Direct Support Professional at Kansas City Behavioral HealthDirect Support Professional at Kansas City Behavioral Health
Abi SmalleyAbi Smalley
Administrative Services Manager at Always There Health Care Of Kansas CityAdministrative Services Manager at Always There Health Care Of Kansas City
Eduardo FernandezEduardo Fernandez
Lead Medical Assistant at Conservative Care Occupational Health-Kansas CityLead Medical Assistant at Conservative Care Occupational Health-Kansas City