Kristin Conrad
BUFFALO,New York
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Wegmans Family Food Markets
02.2003 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Closing and Opening Service Desk
- Sorting Mail
- Extensive use of Microsoft Word and Excel
- Cashing out customers when needed
- Taking care of returns, exchanges, refunds and recalls
Education
High School Diploma -
Griffith Institute High School
Springville, NY06.1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
Timeline
Customer Service Representative
Wegmans Family Food Markets
02.2003 - 03.2024
High School Diploma -
Griffith Institute High School
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