Kristin Cupples

• Leveraged over a decade of expertise in collections to successfully resolve complex, past-due debts, significantly contributing to the company's financial recovery and reduced delinquency rates.

• Consistently recognized as a high-value performer, leading to consecutive annual raises and successful attainment of advanced job titles.

• Managed a large portfolio of accounts, providing excellent service while negotiating and securing customized payment schedules to bring accounts back to current status.

• Achieved and maintained Top Producer status throughout tenure by consistently surpassing all monthly recovery goals and operational metrics.

• Acted as a high-level closing resource by "second voicing" calls for team members, intervening to successfully negotiate and finalize payment agreements on challenging or stalled accounts.

• Ensured 100% regulatory compliance by meticulously reading disclosure forms and verbally verifying all payment amounts, dates, and terms agreed upon before processing transactions.

• Generated exceptional financial results, directly recovering close to $3,000,000 in outstanding debt through expert negotiation and persistent account management.

• Proactively contacted automotive dealerships via phone to secure reservations and drive attendance for dealer-only car auctions.

• Managed and executed the vehicle registration process, ensuring all cars were accurately documented and prepared to run through the auction block on sale day. • Managed final financial transactions for vehicle sales, including receiving and securing cash payments and accurately processing invoices to complete the post-auction sale process. • Prepared and disseminated all required legal documents (Titles, Bills of Sale) to dealers following successful bids, ensuring compliance and smooth transfer of ownership