Kristin Downey
District Manager
Tremonton,UT
Summary
Accomplished District Manager experienced in operations for 10 locations between Northern and Southern Utah. Gifted team building and strategic decision-making with exceptional leadership and interpersonal relations skills. Proficient in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Innovative and goal-oriented Management professional committed to the succession and profitiability of a company. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through ensuring that all company policies are followed at all times.
Overview
10
10
years of professional experience
Work History
District Manager
Security Finance
, UTAH
04.2020 - Current
- Supervise 10 locations to enforce high-quality standards of operation.
- Develop, direct, train and manage department personnel through onsite visits.
- Model best practices for sales and customer service.
- Coordinate with other district managers to actualize performance improvement strategies.
- Hold meetings with team to identify techniques to overcome obstacles.
- Work diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Ensure account gain and loan volume for territory.
- Evaluate branch performance and advises manager on corrective action as required.
- Ensure all territory actions are in compliance with state and federal regulations, laws and company policies regarding lending, collections, cash management and employment action.
Server/Hostess
JC's Diner
Elwood, UT
04.2007 - 02.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Manager
Security Finance
Logan, Utah
04.2012 - 04.2020
- Developed, directed, trained, and managed branch personnel with supervisor direction and assistance.
- Maintained professional, organized and safe environment for employees and patrons.
- Maintains office cash with accuracy and security
- Achieves account gain through proven loan judgement and effective customer solicitation.
- Ensured compliance with state and federal lending regulations and Company policies.
- Minimized delinquent debt through collection activities both by verbal and written communication.
- Ensured reporting of branch figures to corporate office for accounting purposes.
Education
High School Diploma -
Bear River High School
Garland, UT 09.2007 - 06.2009
Skills
Operations management
Negotiation
Staff Management
Leadership skills
Computer Proficient
Strategic planning
Timeline
District Manager
Security Finance
04.2020 - Current
Manager
Security Finance
04.2012 - 04.2020
High School Diploma -
Bear River High School
09.2007 - 06.2009
Server/Hostess
JC's Diner
04.2007 - 02.2022