Kristin Ellis
Richland Hills,TX
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
9
9
years of professional experience
Work History
Active Skip Agent
Mercedes-Benz Financial Services
04.2021 - Current
- Proactively collaborate with multiple teams within the Collections and Remarketing department to provide skip and research assistance on customer accounts
- Provide assistance to the Training team with additional training sessions and managing mentorship program for new hire employees
- Fraud account management and resolution (CCBO, ID Theft, Misrepresentation, Sublease, Payoff Fraud)
- Vendor management and coaching.
High Balance/Risk Agent
Mercedes-Benz Financial Services
05.2017 - 04.2021
- Consistently manage a portfolio of retail and lease accounts from 45 days past due and above to ensure full account resolution
- Provide support to High Risk agents with escalated customer calls and account research
- Extensive Skip Efforts to locate customer or collateral
- Fraud account management and resolution (CCBO, ID Theft, Misrepresentation, Sublease, Payoff Fraud).
Cycle Level III Agent
Mercedes-Benz Financial Services
07.2016 - 05.2017
- Collect delinquent payments from customers via phone pay, Quick Collect and mail, while adhering to regulatory requirements
- Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment
- Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken
- When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and address for delinquent customers through authorized means
- Appropriate usage/assignment of vendors (skip trace vendor, repo vendor).
Accounts Payable/Receivable Manager
Green Guard
10.2014 - 07.2016
- Review billing data for accuracy, resolve discrepancies, and make necessary invoice adjustments
- Perform regular accounts receivable reconciliations to ensure all payments are accounted for and properly recorded
- Monitor accounts for overdue payments, send reminders, and work with the collections team to recover outstanding balances
- Generate billing and accounts receivable reports to support financial analysis and decision-making
- Identify opportunities for process improvement and automation to streamline billing operations
- Proficient in Sage MAS 90.
Education
No Degree - Liberal Arts
Tarrant County Community College
Tarrant County05.1994
Chef
Chef School
Dallas, TX05.1994
Skills
- Ensuring customer satisfaction
- Human Resources Coordination
- Relationship Building
- Business Development
- Follow-up skills
- Database Management
- Critical Thinking
- Staff Training
- Microsoft Outlook
- Transaction Processing
- Product Knowledge
- Cross-Functional Collaboration
Timeline
Active Skip Agent
Mercedes-Benz Financial Services
04.2021 - Current
High Balance/Risk Agent
Mercedes-Benz Financial Services
05.2017 - 04.2021
Cycle Level III Agent
Mercedes-Benz Financial Services
07.2016 - 05.2017
Accounts Payable/Receivable Manager
Green Guard
10.2014 - 07.2016
No Degree - Liberal Arts
Tarrant County Community College
Chef
Chef School
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