Kristin Fenstermacher
Forney,TX
Summary
Proactive Referral Coordinator with extensive experience scheduling appointments and managing high volumes of referrals while ensuring exceptional patient care. Skilled in pre-authorizations, insurance verification, and safeguarding sensitive information. Expertise in coordinating between healthcare providers and maintaining accurate records to facilitate efficient and timely patient services.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Texas Health Resources
11.2015 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
Education
Bachelor of Science - Healthcare Administration
Mid America University
Oklahoma City, OK05.2023
Associate of Science - Healthcare Administration
University of Phoenix
Phoenix06.2002
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Patient Scheduling
- Medical terminology knowledge
- Data entry proficiency
- Appointment Scheduling
- Follow-up Coordination
- HIPAA Regulations
- Record preparation
- Physician Authorizations
- HIPAA Guidelines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Referral Coordinator
Texas Health Resources
11.2015 - Current
Bachelor of Science - Healthcare Administration
Mid America University
Associate of Science - Healthcare Administration
University of Phoenix
Similar Profiles
Pamela L. RundellPamela L. Rundell
Senior Regulatory Compliance Analyst at Texas Health Resources - Texas Health Physicians GroupSenior Regulatory Compliance Analyst at Texas Health Resources - Texas Health Physicians Group
Jennifer ThomasJennifer Thomas
Charge Registered Nurse Long-Term Acute Care at Texas Health Resources/Texas Specialty HospitalCharge Registered Nurse Long-Term Acute Care at Texas Health Resources/Texas Specialty Hospital
MONICA PARTRIDGEMONICA PARTRIDGE
PHARMACEUTICAL DELIVERY DRIVER at TEXAS HEALTHCARE PHARMACY, TEXAS HEALTH RESOURCESPHARMACEUTICAL DELIVERY DRIVER at TEXAS HEALTHCARE PHARMACY, TEXAS HEALTH RESOURCES
Shalunda ColemanShalunda Coleman
Certified Medical Assistant at Texas health Resources- Fort Worth Executive HealthCertified Medical Assistant at Texas health Resources- Fort Worth Executive Health
Travis DuncanTravis Duncan
Engineering Manager - New Product Development at Indian CompaniesEngineering Manager - New Product Development at Indian Companies