Kristin Fulkersin
Ortonville,Michigan
Summary
Results-driven Store Team Leader with a proven track record in team development, operational excellence, and customer engagement. Skilled in training staff and enhancing customer experiences to drive store performance.
Overview
15
15
years of professional experience
Work History
Senior Store Team Leader/District Impact Leader
American Eagle Outfitters, Inc
Auburn Hills, Michigan
11.2018 - Current
- Managed daily store operations to ensure optimal customer experience in a multi unit capacity.
- Trained and developed staff to enhance team performance and service levels.
- Oversaw inventory management processes to maintain stock levels efficiently.
- Implemented visual merchandising strategies to attract and engage customers.
- Monitored sales trends to adjust product offerings and displays accordingly.
- Enforced company policies and procedures to uphold operational standards.
- Collaborated with corporate teams on promotional events and marketing initiatives.
Store Manager
Finish Line
Auburn Hills, Michigan
06.2016 - 11.2018
- Trained store managers on effective operational procedures and customer service techniques.
- Led workshops to improve team collaboration and communication skills.
- Assisted in creating marketing strategies to drive customer engagement.
- Collaborated with regional directors to create an effective employee recognition program that encouraged positive behaviors among staff members.
Store Manager
Bath and Body Works, Limited Brands
Merrillville, Indiana
05.2014 - 05.2016
- Trained and mentored staff on customer service best practices and product knowledge.
- Analyzed sales trends to adjust inventory and meet customer demand effectively.
- Established customer service standards and monitored staff compliance.
Store Manager/Regional Field Trainer
Chicos FAS
Uncaseville, CT
04.2011 - 05.2015
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Some College (No Degree) - Nursing
Delta College
Bay City, MISkills
- Inventory management
- Visual merchandising
- Employee training
- Sales analysis
- Customer engagement
- Staff development
- Effective communication
- Problem solving
- Team collaboration
- Performance evaluation
- Leadership development
- Sales tracking
- Merchandising oversight
Accomplishments
Gold and Diamond Winner 2020
Timeline
Senior Store Team Leader/District Impact Leader
American Eagle Outfitters, Inc
11.2018 - Current
Store Manager
Finish Line
06.2016 - 11.2018
Store Manager
Bath and Body Works, Limited Brands
05.2014 - 05.2016
Store Manager/Regional Field Trainer
Chicos FAS
04.2011 - 05.2015
Some College (No Degree) - Nursing
Delta College