Summary
Overview
Work History
Education
Skills
Timeline
Server

Kristin Poole

Jackson ,MI

Summary

Dynamic and dedicated server with exceptional customer service skills honed at Olive Garden Restaurant. Proven ability to resolve conflicts and enhance guest satisfaction through active listening and personalized attention. Proficient in POS systems, ensuring efficient order management and billing, while maintaining a strong work ethic in high-pressure environments.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

14
14
years of professional experience

Work History

Server

Olive Garden Restaurant
02.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Bob Evans Restaurant
03.2014 - 01.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bakery Associate

Sam’s Club
05.2011 - 06.2013
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.

Education

General Studies

Jackson College
Jackson, MI

Skills

  • Strong work ethic
  • Exceptional customer service
  • Conflict resolution
  • Customer relations
  • Active listening
  • Computer proficiency

Timeline

Server

Olive Garden Restaurant
02.2017 - Current

Server

Bob Evans Restaurant
03.2014 - 01.2017

Bakery Associate

Sam’s Club
05.2011 - 06.2013

General Studies

Jackson College

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Kristin Poole