Kristin Gladson
Lincoln,NE
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication. Willing to learn more and grow in any position within the company.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Lund Company- Somerset Apartments
01.2024 - Current
- Managed monthly collections, achieving high payment rates.
- Kept accurate records of all resident and tenant correspondence.
- Executed thorough inspections before and after tenant move-outs.
- Posted policies and rules in common areas for tenant review.
- Showed apartments to potential tenants and answered questions regarding community.
- Escalated major issues to property manager for immediate remediation.
- Processed security deposit refunds.
- Organized community events to foster positive relationships between tenants and build a sense of community within property.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Distribution Center Supervisor
Nebraska Book Company
04.2021 - 03.2023
- Managed scheduling, allocating resources efficiently to meet daily workload demands.
- Managed timecards, scheduling, and daily activities for 40-80 employees
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Implemented quality control measures to reduce errors in order processing, resulting in increased customer satisfaction.
- Facilitated interdepartmental communication through open dialogue.
Customer Service Manager
Walmart
04.2020 - 08.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Liberal Arts And Sciences
Peru State College
Peru, NEHigh School Diploma -
Lincoln Northeast Highschool
Lincoln, NE05-2016
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
Timeline
Assistant Property Manager
Lund Company- Somerset Apartments
01.2024 - Current
Distribution Center Supervisor
Nebraska Book Company
04.2021 - 03.2023
Customer Service Manager
Walmart
04.2020 - 08.2020
Liberal Arts And Sciences
Peru State College
High School Diploma -
Lincoln Northeast Highschool
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