Kristin Green

Front desk duties at Providence St. Mary Medical Center in Walla Walla involve serving as the first point of contact, primarily responsible for greeting patients, managing phone systems, and performing administrative clerical work to ensure efficient department operations.

Coursera +1

Based on job postings for Providence in Washington, key responsibilities include:

• Patient Registration & Intake: Greeting patients and visitors, verifying insurance information, and checking patients in.
• Telephone Management: Answering high-volume phone calls, screening calls, taking messages, and directing calls to appropriate departments.
• Administrative Support: Performing office duties such as filing, photocopying, faxing, and scanning documents.
• Scheduling: Coordinating patient appointments and managing calendars.
• Call Light Monitoring: In some departments, answering patient call lights.
• Documentation: Utilizing electronic medical records (EMR) software to input data and maintain records.
• Information Sharing: Directing visitors and providing general information to patients and ENT

Preferred Qualifications & Skills

• Experience: Prior experience in a healthcare setting is preferred.
• Software: Proficiency with Microsoft Office and/or electronic health record systems and Epic.
• Communication: Excellent verbal and written communication skills.
• Attributes: Ability to work in a fast-paced environment, strong organizational skills, and a welcoming demeanor.

Provides education to the providers to ensure proper completion of Electronic Health Records and
proper assignment of ICD - 10 - CDM, HCPCS and CPT codes
• Communicate recommendations and/or suggestions to improve performance efficiencies
• Possess a strong work ethic and high level of professionalism
• Accurately codes office procedures for providers to ensure proper reimbursement
• Maintain up - to - date Coding knowledge by reviewing materials disseminated by Department
Manager
• Engage in provider/ department contact and education as the primary liaison for clarification of
documentation and coding
• Under general supervision, reviews, analyzes and assures the final diagnoses and procedures as
stated by the practicing providers are valid and complete.
greets patients and starts processes such as obtaining and verifying identification, insurance and
any medical records. Work includes admitting patients and transferring appropriate paperwork. Work
involves interactions with doctors, nurses and other hospital personnel.

Management, billing, and coding. Expertise in ICD-9 and ICD-10, CPT, and HCPCS coding. Highly skilled
in analyzing and validating patient information, diagnoses, and billing data. Demonstrated leadership
skills that enable the processing of high
volumes of patient information to achieve revenue generation goals.