Kristin Gutherless
Metropolitan Market
Gig Harbor,WA
10
years of professional experience
Dedicated Customer Service Professional experienced in managing operations and enhancing customer satisfaction through effective communication and teamwork. Resolved complaints and fostered customer loyalty through a compassionate and reliable approach. Committed to leveraging strong communication and organizational skills to drive positive impact.
Work History
Store Clerk
9 Months- Operated point-of-sale system efficiently and processed transactions accurately.
- Assisted customers with product inquiries and ensured excellent service standards.
- Maintained inventory levels through regular stock checks and replenishment.
- Collaborated with team members to create an organized and welcoming shopping environment.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty retention.
- Assisted customers by answering questions and fulfilling requests.
Medical Receptionist
1 Year 11 Months- Managed patient check-ins and check-outs, ensuring smooth clinic operations.
- Coordinated communication between patients and medical staff to facilitate timely care delivery.
- Scheduled patient appointments using electronic health record systems to enhance organizational efficiency.
- Processed insurance verification and pre-authorization requests to minimize billing delays.
- Handled incoming calls, addressing inquiries and directing them to appropriate departments effectively.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Receptionist
2 Years 2 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and resident satisfaction.
- Maintained accurate records of resident interactions and inquiries using electronic management systems.
- Supported event planning efforts by organizing schedules, resources, and participant communications.
Vocational Specialist
3 Years 5 Months- Developed individualized vocational plans to support youth in achieving personal and career goals.
- Conducted assessments to identify skills and interests, guiding youth towards appropriate vocational paths.
- Facilitated workshops on job readiness, resume writing, and interview techniques for detained youth.
- Collaborated with community organizations to create internship and employment opportunities for program participants.
- Led cross-functional teams to integrate vocational training within overall rehabilitation efforts at the facility.
Food Service Assistant
2 Years 8 Months- Collaborated with kitchen staff to streamline meal delivery processes, enhancing efficiency.
- Trained new team members on food safety protocols and operational procedures.
- Assisted in preparation and serving of meals, ensuring compliance with dietary guidelines.
- Maintained cleanliness and organization of food service areas, promoting a safe environment.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Education
Bachelor of Science - Social Work
High School Diploma
Skills
Cash register operation
Customer service
Food safety compliance
Cleanliness and hygiene
Merchandise display
Guest relations
Customer engagement
Product merchandising
Timeline
Store Clerk
Metropolitan Market
09.2024 - 06.2025Read More
Medical Receptionist
Neospine
03.2022 - 02.2024Read More
Receptionist
Heron’s Key Community Living
04.2018 - 06.2020Read More
Food Service Assistant
Peace Health Medical Center
08.2015 - 04.2018Read More
Vocational Specialist
Lane County Youth Detention Center
03.2015 - 08.2018Read More
Southern Oregon University
Bachelor of Science from Social Work
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Sunset High School
High School Diploma
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