Kristin Heron
Cary,North Carolina
Summary
Senior Analyst and Account Executive at Aetna with a proven track record of exceeding sales targets. Expertise in client relationship management and communication, skilled in identifying opportunities and developing tailored solutions for complex healthcare issues. Strategic initiatives have enhanced partnerships with top law firms, leading to significant enrollment growth.
Overview
30
30
years of professional experience
Work History
Aetna Senior Analyst, Account Executive
Aetna
Falls Church, Virginia
02.2023 - Current
- Managed thirty Select and Key accounts, enhancing client engagement and satisfaction.
- Facilitated consistent communication to establish trust and ensure reliable deliverables.
- Analyzed client utilization data to identify workforce issues and improvement areas.
- Designed targeted programs addressing population utilization and health challenges based on analysis.
- Led stakeholder meetings to align objectives and budget considerations for underwriting decisions.
- Negotiated contracts with clients, securing profitable results for organization.
- Developed targeted campaigns from customer data analysis, boosting loyalty and retention rates.
- Collaborated with cross-functional teams to achieve improved project outcomes.
Aetna Senior Sales Account Manager
Aetna
Blue Bell, PA
07.1996 - 05.2010
- Worked with established client base with a specific goal of growing enrollment and selling additional product lines.
- Developed productive relationships with decisions makers at all levels within client base. Consulted closely with Human Resources, CFOs and CEOS to uncover their needs and design solutions in the ever changing and complex healthcare space.
- Analyze client's experience, and with predictive modeling, design and implement programs to address their populations utilization and health concerns.
- Attained and exceeded sales quota every year in role.
- A proven track record in sales, proposal development, executive presentations and complex account management solutions.
- Clients included many of the top law firms in Philadelphia, requiring an acute focus on the intellectual demands within the competitive industry.
Education
Bachelor of Science - Kinesiology
University of Maryland - College Park
01-1994
Skills
- Client relationship management
- Active listening
- Effective communication
- Team collaboration
- Issue resolution and opportunity identification
- Customer needs assessments
- Contract negotiations
Timeline
Aetna Senior Analyst, Account Executive
Aetna
02.2023 - Current
Aetna Senior Sales Account Manager
Aetna
07.1996 - 05.2010
Bachelor of Science - Kinesiology
University of Maryland - College Park