Kristin Holloway Gothers
West Hartford,CT
Summary
Cosmetologist with a background as a cosmetology school instructor, and admission's representative looking to join a growing organization as part of a team.
Overview
13
13
years of professional experience
Work History
Admissions Representative
Cortiva Insitute
Cromwell, CT
02.2020 - Current
- Advise students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
- Present information session speeches to explain perks, benefits and details about enrolling.
- Converted leads to enrollments at rate of 20-25%.
- Maintain professional, welcoming and orderly reception area to greet guests.
- Verify student information and overall application completeness.
- Lead tours for prospective students and family members to show facilities and answer questions.
- Provide student support throughout admissions process to resolve inquiries.
Front Desk Supervisor
A Touch Of Bliss Organic Spa
West Hartford, CT
12.2018 - 01.2020
- Managed customer complaints and rectified issues to complete satisfaction.
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on revenues to owner on daily basis.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Worked with guests and staff to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Personally addressed and welcomed daily guests to business per day, improving overall customer service and engagement.
- Managed team number off seven , promoting positive work environment through effective communication, active engagement and hands-on assistance.
Admissions Advisor
ITT Technical Institute
Pensacola, FL
10.2015 - 06.2016
- Developed and maintained effective frameworks, standards and requirements.
- Counseled students in career planning, job placement, and academic goals.
- Encouraged students in educational and career planning workshops with peers.
Admissions Advisor/ Cosmetology Instructor
Marinello School of Beauty
East Hartford, CT
02.2012 - 02.2015
- Advise students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
- Present information session speeches to explain perks, benefits and details about enrolling.
- Converted leads to enrollments at rate of 20-25%.
- Maintain professional, welcoming and orderly reception area to greet guests.
- Verify student information and overall application completeness.
- Lead tours for prospective students and family members to show facilities and answer questions.
- Provide student support throughout admissions process to resolve inquiries.
Education
Social Work
Dean College
Franklin, MACosmetology
Alberts School Of Hair Design
Niantic, CT2000
Skills
Excellent communication skills
Team player
Enthusiastic attitude
Dependable
Punctual
Leadership skills
Sales motivated
Affiliations
Marinello School of Beauty Excellence award admissions lead to start conversion
Admissions Highest percent over budget start team
Mentioned in Marinello Highlights
Achievements
Cortiva Institute placed 1# for lead to enrollment budget for 2021
Accomplishments
Cortiva Institute admissions representative of the year award for 2024.
Timeline
Admissions Representative
Cortiva Insitute
02.2020 - Current
Front Desk Supervisor
A Touch Of Bliss Organic Spa
12.2018 - 01.2020
Admissions Advisor
ITT Technical Institute
10.2015 - 06.2016
Admissions Advisor/ Cosmetology Instructor
Marinello School of Beauty
02.2012 - 02.2015
Social Work
Dean College
Cosmetology
Alberts School Of Hair Design