Kristin Hord
The General Automobile Insurance Services Inc.
Hohenwald,TN
1
Certification
9
years of professional experience
Results-driven professional with extensive experience in claims management and team leadership. Skilled in negotiating settlements and resolving disputes, consistently achieving high customer satisfaction and operational efficiency.
Work History
Senior Complex Claims Representative
5 Years 2 Months- Analyzed complex claims including injuries to ensure compliance with policies and regulations.
- Developed effective communication strategies to negotiate settlements with claimants and legal representatives.
- Investigated and resolved disputes, enhancing customer satisfaction and trust.
- Coordinated with internal departments to streamline claims processing workflows.
- Utilized strong analytical skills to identify potential subrogation opportunities, reducing company payout expenses.
Team Manager
3 Years 11 Months- Led team in implementing operational strategies, enhancing workflow efficiency across departments.
- Developed training programs for staff, improving knowledge of products and customer service techniques.
- Analyzed performance metrics to identify areas for process improvement and drive team accountability.
- Coordinated cross-functional projects, ensuring alignment with company goals and timely delivery of initiatives.
- Mentored junior team members, fostering professional growth and promoting a collaborative work environment.
Education
Associate of Science - Chemistry
High School Diploma
Skills
Coverage and liability assessment
Claims investigation
Injury settlement negotiation
Insurance regulations
High exposure claims experience
Microsoft office
File management
Attention to detail
Problem-solving abilities
Multitasking
Medical records analysis
Customer service
Certification
- Licensed P&C Personal Lines Adjuster - Non-resident Florida - NPN: 20014136, Expires 06/30/2028
- Multi‑state authorization for nationwide claim handling
Timeline
Senior Complex Claims Representative
The General Automobile Insurance Services Inc.
06.2021 - CurrentRead More
Team Manager
S3 Sleep Solutions
07.2017 - 06.2021Read More
Columbia State Community College
Associate of Science from Chemistry
Read More
Lewis County High School
High School Diploma
Read More