Kristin Kim
Duluth,GA
Summary
Dynamic and compassionate professional at Crisis Text Line, supporting individuals in crisis through effective emotional support and crisis intervention. Skilled in building customer relationships and enhancing team productivity at Macy's, demonstrating exceptional customer service and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crisis Counselor Volunteer
Crisis Text Line
12.2023 - Current
- Assisted individuals in managing stress and navigating through emotional challenges, promoting mental health awareness.
- Evaluated risk for texters in crisis by gathering information and conducting risk assessment
- Build safety plans to lower overall risk of crisis and intervened in specific manners outlined by procedures
- Build rapport with the texter and provided a safe space for them to comfortably share their feelings and what they're going through
- Completed the Volunteer Crisis Counselor Training - November 29, 2023
- Completed the Safety Assessment and Safety Planning Training - April, 16, 2024
Sales Associate
Macy's
05.2021 - Current
- Organized racks and tables to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and loyalty.
- Improved customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
No Degree - Post Baccalaureate
Georgia Gwinnett College
Lawrenceville, GACertification - Georgia Nurse Aide Training
Atlanta Career Institute
Norcross, GA06.2023
BBA - Business Economics
Georgia State University
Atlanta, GA12.2000
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Mental health awareness
- Emotional Support
- Suicide Prevention
- De-Escalation Techniques
- Crisis Intervention
Certification
- Certified Nursing Assistant (CNA) License - July 31, 2023
- Basic Life Support (BLS) License - May 17, 2023
Additional Volunteer Experience
- Home-Delivered Meals For Seniors - prepared and packaged meal trays of assorted foods for senior citizens - May 12, 2024 to June 27, 2024
- Satisfeed Saturday Food Distribution - packaged meals that consisted of a variety of poultry, fruits, vegetables and dairy products - June 8, 2024 & June 15, 2024
- Super Saturday S3 Middle School Program - helped middle school students create well-balanced meals and teaching homeostasis - April 13, 2024
- Atlanta Science Festival - performed blood pressure, BIA, Vertical Jump Test, Sit & Reach, and Grip Strength Test to help spread health awareness in the community - March 23, 2024
- Lawrenceville Alternative Spring Break - addressed issues of "Hunger and Homelessness" through volunteering with non-profit organizations (Family Promise, Street Wise, GUIDE and Gwinnett Harvest) - March 4, 2024 to March 8, 2024
- Gwinnett Health Fair - performed blood pressure, BIA and CPR to help spread health awareness in the community - February 24, 2024
- GGC Service Day - planted and harvested vegetables at the GGC Microfarm - August 19, 2023
Timeline
Crisis Counselor Volunteer
Crisis Text Line
12.2023 - Current
Sales Associate
Macy's
05.2021 - Current
No Degree - Post Baccalaureate
Georgia Gwinnett College
Certification - Georgia Nurse Aide Training
Atlanta Career Institute
BBA - Business Economics
Georgia State University