Kristin Kolt
Williamsville,NY
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
2
2
years of professional experience
Work History
Medical Secretary
UBNS
Williamsville, NY
03.2023 - Current
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Answered phone calls to provide assistance, information and medical personnel access.
- Performed data entry tasks related to patient information into various databases.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Compiled physical and digital documents, charts and reports.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Documented and responded to incoming correspondences to address questions.
- Transcribed doctor's orders into the electronic health record system.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Coordinated referrals between primary care physicians and specialists as required.
- Updated group medical records and technical library to promote smooth office operations.
- Routed laboratory or diagnostic results to appropriate staff.
Secretary
Invision Health - Western New York
Williamsville, NY
02.2022 - 08.2024
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Provided clients with information on spa services, packages, and promotions.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Performed administrative duties such as filing paperwork and updating client databases.
- Greeted guests and members upon arrival to create positive first impressions.
- Ensured that waiting room was clean, well-stocked with magazines and other reading materials, as well as kept up-to-date on current events.
- Adhered strictly to HIPAA regulations when handling confidential client information.
- Performed data entry into the practice management software system to maintain accurate records.
Education
Bachelor of Science - Fashion Merchandising
SUNY Buffalo State
Buffalo, NY04-2003
Skills
- Billing Support
- Customer Service
- Medical Records Management
- Payment Collection
- Insurance Verification
- EMR Updating
- HIPAA
- Office Reception
- Patient Scheduling
- Medical Terminology
- Critical Thinking Abilities
- Clinical Support
Affiliations
I enjoy spending time with my family and friends.
Timeline
Medical Secretary
UBNS
03.2023 - Current
Secretary
Invision Health - Western New York
02.2022 - 08.2024
Bachelor of Science - Fashion Merchandising
SUNY Buffalo State
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