Kristin Lawhorne
Reading,PA
Summary
With over 17 years experience with CUDL, I worked closely with our Credit Union and dealer clients to foster a relationship with them. Historically Credit Unions and Dealers have an adversarial relationship and I worked to bridge the divide so they could work together to increase their collective businesses. In 2006, when I started, CUDL had 3 Credit Unions and 18 dealers in the eastern PA market. After 17 years the market has grown to over 450 dealers and 25 Credit Unions. Through perseverance I've established solid relationships with all my dealers and am known in my market as a very successful and accessible account manager. In addition to my extensive experience with CUDL I also have worked inside a dealership as a both a finance and sales manager. Which helps me understand the dealer world and how they operate.
Overview
24
24
years of professional experience
Work History
Dealer Client Experience Manager
Origence
Irvine, CA
11.2006 - Current
- Conduct regular dealer visits to promote the CUDL program and educate dealers to what our Credit Union programs offer.
- Be available to my dealer and credit union clients for support
- Train and set up all new dealers to the program
- Assist in correcting billing issues
- Attend regular meeting within the organization as well as meetings with our clients in person and via Microsoft Teams
- Manage our dealer contacts and information in Salesforce
Finance Director
Savage Auto Group
Reading, PA
01.2000 - 09.2003
- Worked with lenders to secure financing for our clients
- Sold service contracts, GAP insurance and other ancillary products
- Put together yearly forecasts for my department
- Managed funding issues
- Manage all lending and DMV paperwork
Education
Bachelor of Arts - Psychology
University of Kentucky
Lexington, KY05-1996
Skills
- Effective Conflict Resolution Skills
- Dealer Training
- Conflict Mediation
- Flexible and Adaptable
- Training & Development
- Public Speaking
- Supervision and Leadership
- All Microsoft applications
- SalesForce
- Power Bi
Accomplishments
- I was awarded Employee of the quarter 5 separate times
- I helped my business unit earn business unit of the year 3 years in a row
Timeline
Dealer Client Experience Manager
Origence
11.2006 - Current
Finance Director
Savage Auto Group
01.2000 - 09.2003
Bachelor of Arts - Psychology
University of Kentucky
Similar Profiles
Liseth SolorzanoLiseth Solorzano
Marketing Implementations Analyst at OrigenceMarketing Implementations Analyst at Origence
Liseth SolorzanoLiseth Solorzano
MARKETING IMPLEMENTATIONS ANALYST at OrigenceMARKETING IMPLEMENTATIONS ANALYST at Origence
Tom MercerTom Mercer
Product Manager at Origence (formerly CU Direct)Product Manager at Origence (formerly CU Direct)