Kristin LeFave
Upton,MA
Summary
Versatile and dynamic, excelled at Comeback Physical Therapy Inc. by enhancing file organization and client communication, showcasing exceptional attention to detail and interpersonal skills. Initiated a fun but serious work environment at Dunkin' Donuts, significantly improving service quality. Highly focused on safe play and respecting space.
Overview
2022
2022
years of professional experience
Work History
Administration Assistant
Comeback Physical Therapy Inc.
- Organized files and maintained accurate records for easy access.
- Handled phone calls and greeted visitors in a friendly and professional manner.
- Updated databases and entered information with attention to detail.
- Processed incoming mail and packages, distributing them to appropriate staff.
- Initiated billing.
- Communicating regularly with attorneys.
Shift Lead Manager
Dunkin' Donuts
Grafton, MA
10.2012 - 02.2022
- Developed customer feedback system to gather insights and improve overall experience.
- Provided ongoing coaching for staff to improve service skills and product knowledge.
- Coordinated staff schedules for improved coverage and workflow during peak hours.
- Scheduling and payroll
- Making sure the store is clean and running smoothly.
- Money handling and customer service with a smile.
Assistant Teacher
Dream Station Early Learning Center
Ashland, MA
08.2015 - 03.2016
- Organized materials and resources for lessons to ensure smooth daily operations.
- Assisted in classroom management to promote a respectful and productive learning atmosphere.
- Supported assessment and feedback processes for students to track academic progress.
- Fostered a positive classroom environment with consistent encouragement and support for students.
Education
BA - Psychology
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Walpole High School
Walpole, MA06.2010
Skills
- Scheduling appointments
- Telephone reception
- Confidential document control
- Customer relations
- Spreadsheet management
- Mail handling
- Staff management
- Verbal communication
- Inventory management
- File organization
- Document scanning
- Reception desk management
- Computer skills
- Customer service
- Scheduling and calendar management
- Professional and mature
- Dedicated team player
Timeline
Assistant Teacher
Dream Station Early Learning Center
08.2015 - 03.2016
Shift Lead Manager
Dunkin' Donuts
10.2012 - 02.2022
Administration Assistant
Comeback Physical Therapy Inc.
BA - Psychology
Southern New Hampshire University
High School Diploma -
Walpole High School