Kristin Lindner
Firehouse Subs and Big Chicken | JSON DEVELOPMENT
Lubbock,Texas
2027
years of professional experience
1
Certification
A sales consultant, marketing, and account management professional with a career history of shattering sales goals and driving double- and triple-digit year-over-year (YOY) sales growth. Initiates, strengthens, and expands business alliances across diverse industries; designs/launches marketing programs; establishes new business segments; delivers engaging marketing presentations; negotiates favorable solutions; and promotes a positive image for organizations in targeted markets/communities. Consultative Sales | Marketing (Print/Digital) | Account Management | Business Development | Client Engagement | Needs Analysis Negotiation | Persuasive Public Speaking | Cold Calling | Networking | Social Media Marketing | Lead Generation | Value Propositions Overcomes Objections | Competitive/Market Research | Scheduling | Forecasting | Talent Management | Reporting/Documentation
Work History
Assistant Banquet Manager
4 Years 6 Months- Directed setup, execution, and teardown of high-volume banquet events in fast-paced, full-service hotel environment, collaborating with culinary, front desk, and operations teams to ensure seamless guest experiences for corporate functions, weddings, athletic banquets, and special events. Processed payroll, maintained inventory, and complied with food safety, health, and hospitality standards. Conducted interviews and managed hiring process to fill key positions within Banquet department.
- Coordinated temporary staffing to maintain service quality during labor shortages.
- Coordinated logistics for events ensuring timely setup and breakdown.
- Assisted in training staff on service standards and banquet protocols.
- Monitored inventory levels and ordered supplies to maintain operational flow.
- Supported the execution of multiple high-profile events, enhancing guest experience and satisfaction.
- Assisted in coordinating banquet logistics and event setups to ensure seamless operations.
District Catering & Marketing Manager
4 Years 7 Months- Spearheaded a complete business turnaround to drive growth rapidly upon stepping into the role.
- Soared catering sales by 212.9%, from $117.5K in 2021 to $249K in 2025 so far in 2026.
- Grew Big Chicken catering to $12K within a short timeframe through community outreach and grassroots marketing.
- Recognized as a record-setting catering sales manager with a bonus for bringing in over $41K in a single month.
- Expanded brand awareness and visibility across target communities through an integrated approach combining field marketing, events, and social content.
- Led B2B outreach to secure ongoing contracts with school districts and athletic programs and generate consistent high-volume orders for seasonal events. Maintained a resilient, positive working relationship with all customer businesses and schools.
- Assisted in food donations for the nonprofits in the West Texas area. Organizations included VA in Lubbock, CASA, Brittany and Devin's Angels, Meals on Wheels, Habitat for Humanity, Ronald McDonald House, and other nonprofit organizations. Worked with nonprofits to help raise money by donating vouchers for silent auctions.
- I track all orders coming into the West Texas Area through our in-house system. I complete and ensure all donation paperwork is up to date.
- I track all Tax-Exempt forms, ensure they are on file and in our system for future use, and enter them in our ledger to support accounting throughout the year.
- I tracked all catering sales to submit monthly numbers and flag any system discrepancies. Tracked and submitted all payouts used for the week/month for catering, marketing, or products needed to fulfill orders.
- Coordinated and ran several Touch-A-Truck, Trunk-or-Treat, Fall Festivals, and Anniversary Events.
- Attended company and school meet-and-greets to pursue business opportunities. Attended city meetings about events or businesses coming to Lubbock, like the new Youth Athletic Sports Center.
- Implemented programs and training for new hires for the restaurant and my assistant. Conducted interviews for catering managers and restaurant staff when needed. Maintained and reported my assistant's hours. Trained all new GMs and AGMs in catering and made sure they understood all procedures and policies before signing off on completion of training.
- Coordinated marketing for grand openings, seasonal promotions, trunk-or-treat events, and National Day campaigns to drive engagement and foot traffic.
- Networked with local businesses, schools, customers, and area residents to grow catering accounts and reinforce community ties.
- Drafted and submitted a proposal to corporate advocating for the reinstatement of key catering packaging and rewards; several recommendations were implemented systemwide, protecting client satisfaction, retention, and brand loyalty, ultimately saving multiple locations from financial decline.
- Appointed to district catering and marketing for Big Chicken Shaq's Restaurant, a new concept in Lubbock. Successfully led early efforts that drove rapid growth and market visibility. Sales Lead Commissioned, ensuring customer complaints or issues are handled in a timely manner and making them happy to use our product again.
- Analyzed Customer Needs to develop tailored solutions and exceed client expectations in sales and account management.
- Drafted and submitted a proposal to corporate advocating for the reinstatement of key catering packaging and rewards; several recommendations were implemented systemwide, protecting client satisfaction, retention, and brand loyalty, ultimately saving multiple locations from financial decline.
- Handled all aspects of invoicing, collections, and customer payment follow-up with professionalism and accuracy.
- Supported a team environment by accepting and embracing additional responsibilities, including food preparation and delivery coordination, while ensuring order accuracy and capitalizing on field marketing opportunities.
- Partnered with multiple Firehouse Subs locations to ensure catering operations aligned with brand standards while consistently increasing revenue across all assigned stores.
- Appointed to lead catering and marketing for Big Chicken Shaq's Restaurant, a new concept in Lubbock. Successfully led early efforts that drove rapid growth and market visibility.
- Developed and executed marketing strategies to enhance brand visibility and customer engagement.
Account Manager | Sales and Marketing Specialist
3 Years- Orchestrated the design, planning, execution, and management of integrated sales, marketing, account management, and business development activities to drive incremental revenue growth while concurrently directing front-line business operations (logistics, finance, marketing, talent management, budgeting, inventory, and scheduling) for a fast-paced establishment.
- Closed 225% of annual revenue goals (actual: $45K/goal: $20K).
- Established, launched, and oversaw the branch's first catering operation from the ground up to achieve 125% sales growth (2020 – 2021). Milestones:
- 2019: $0 to $18K | 2020: $18K to $25K | 2021: $25K to $46.5K.
- Sustained the financial health of the organization throughout the global pandemic and industry shutdown by shifting marketing efforts to drive-through and boxed lunch options.
- Built and expanded portfolio of qualified prospects and targets through networking, cold calling, referrals, trade shows/community events, raffles, and targeted marketing/promotional distribution.
- Executed a strategic sales approach to secure business, ensuring maximum profit margins.
- Developed customized marketing presentations/value propositions to communicate advantages in line with each audience.
- Drove client engagement to secure contract signatures through targeted calls to action.
- Designed and published engaging print, digital, and social media campaigns (brochures, Facebook posts, pamphlets, and flyers) to enhance community awareness and reduce competitor influence.
- Maximized customer satisfaction and secured repeat business by creating a customer-first environment that encouraged positive reviews.
- Managed, trained, and empowered teams (up to 20 staff members per shift) to exceed performance benchmarks through a positive and servant leadership style. Delegated responsibilities, created employee schedules, assessed performance, resolved grievances, and promoted a collaborative working environment.
Customer Service Representative/Insurance Clerk
- Delivered excellent customer service to an existing client base while canvassing for new clients for the commercial/personal lines insurance company. Worked to self-finance college education.
- Increased efforts to build up clientele and sales by working with the main office to determine auto and home insurance quotes for potential customers and new walk-in customers. Made contact with 30 possible clients to get new business for the company.
- Scheduled appointments for clients to go over policies. Made appointments for Mr. Baird to go over the client's policy to save customers money or add new coverage that is needed.
- Surged customer satisfaction levels, enhanced client relationships, and generated repeat business/referrals by providing superior service throughout each interaction.
- Resolved customer inquiries, providing accurate information on insurance policies and claims processes.
- Assisted clients with policy updates, ensuring compliance with company standards and regulations.
Customer Service Representative/Administrative Assistant
2 Years- Built customer confidence as a knowledgeable point of contact while delivering comprehensive business office/administrative support, analyzing operational processes, and initiating improvements/enhancements. Managed inventories, prepared monthly accounting and financial statements, documented/maintained customer contract/order/billing information, prepared operational reports and spreadsheets, and adhered to all safety/OSHA standards. Worked to self-finance college education.
- Recognized for Saving the Organization $3K in Financial Losses by designing and deploying process improvements to accurately price orders, optimize workflows, manage late order pickups, and minimize lost items/orders.
- Previous Roles Included: Police Officer: The University of Texas Permian Basin and Texas A&M University-Corpus Christi
Education
Bachelor of Business Administration (BBA) - Business Management
Skills
Technical Skills: Microsoft 365 (Word
Excel
PowerPoint
Outlook)
Zoom
Adobe
Social Media Platforms
Point of Sale Systems (POS)
Staff management
Brand promotion
Marketing and advertising
Training and onboarding
Calendar management
Certification
Correctional Officer License, Peace Officer License, TABC Certificate
Section name
Previous Roles Included: Police Officer: The University of Texas Permian Basin and Texas A&M University-Corpus Christi
Personal Information
Title: SALES | MARKETING | ACCOUNT MANAGEMENT
Timeline
Assistant Banquet Manager
Overton Hotel
04.2022 - CurrentRead More
District Catering & Marketing Manager
Firehouse Subs and Big Chicken | JSON DEVELOPMENT
03.2022 - CurrentRead More
Account Manager | Sales and Marketing Specialist
Golden Corral
01.2019 - 01.2022Read More
Customer Service Representative/Administrative Assistant
Ingram Cleaners
01.2017 - 01.2019Read More
Customer Service Representative/Insurance Clerk
James Baird Farmers Insurance
2019 - 01.2019Read More
McMurry University – Walter F. And Virginia Johnson School of Business
Bachelor of Business Administration (BBA) from Business Management
Read More