KRISTIN LOPEZ
Garland,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. I work great alone or in a team and adapt quickly to new processes to help achieve company goals and productivity. I'm resourceful and focused on delivering results, always aiming for growth and efficiency.
Overview
20
20
years of professional experience
Work History
Dispatcher
Berkeys Air Conditioning
Southlake, TX
09.2025 - Current
- Monitored and prioritized service calls to ensure timely response to customer needs.
- Utilized scheduling software to manage technician assignments and route planning.
- Streamlined communication between field technicians and office staff for improved workflow.
- Developed standard operating procedures for dispatch processes, enhancing consistency in operations.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with customers to provide appointment updates and resolution.
RMA Representative
1000Bulbs.com
Garland, TX
04.2018 - Current
- Served as the primary point of contact for RMA administrative issues between customers and account managers, resolving order discrepancies.
- Handled daily email follow-ups on RMA status inquiries from both customers and account managers.
- Processed customer return requests and communicated the return process to customers.
- Managed RMA requests, including follow-ups and replacement orders for defective or damaged items.
- Created and managed monthly open RMA reports for items not returned or returned without an RMA.
- Contacted carriers to investigate lost packages or shipments and provide solutions.
- Utilized problem-solving skills to identify solutions for difficult customer issues.
- Canceled orders based on customer requests, inventory or delivery problems.
- Assisted with training and mentoring new team members.
Furniture Purchasing Representative
Staples Business Advantage
Irving, TX
12.2014 - 12.2017
- Received orders via multiple channels, including Order Queues, fax, and email. Ensured completeness and compliance before processing.
- Maintained quote/order reports and ensured timely processing by following up with field contacts.
- Created purchase orders for vendors and suppliers and managed the ordering process.
- Maintained order files and resolved open purchase orders.
- Managed acknowledgment exception reports to resolve order discrepancies.
- Assisted with vendor invoice discrepancies.
- Ran order management reports to track status and ensure timely billing.
Customer Service Representative
1000Bulbs.com
Garland, TX
04.2013 - 12.2014
- Provided exceptional customer service to clients in fast-paced call center environment.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Provided detailed product information and handle product and service inquiries on the phone or via email.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Assistant Customer Service Manager
Allstate Insurance Company
Dallas, TX
10.2009 - 03.2013
- Provided excellent customer service by promptly addressing customer inquiries and complaints with a professional and courteous attitude.
- Responded promptly to customer inquiries and requests via phone, email, and in-person.
- Processed payments accurately, including cash, credit card, check, or other forms of payment
- Maintained detailed records of customer interactions and transactions with accurate documentation.
- Performed administrative tasks such as data entry, filing documents, and updating customer records.
- Sold various types of insurance policies, including automobile, fire, life, property, and commercial insurance.
- Provided training sessions for new customer service assistants on store policies and procedures.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
Customer Service Representative
Allstate Insurance Company
Dallas, TX
02.2006 - 10.2009
- Sold various types of insurance policies, including automobile, fire, life, property, and commercial insurance.
- Assisted customers with policy changes and insurance quotations.
- Prospected new clients and developed a client base through networking.
- Greeted visitors and customers, assisting with payments and inquiries.
- Maintained customer files and handled correspondence.
- Consulted with clients to gather information when claims were made on a policy.
Timeline
Dispatcher
Berkeys Air Conditioning
09.2025 - Current
RMA Representative
1000Bulbs.com
04.2018 - Current
Furniture Purchasing Representative
Staples Business Advantage
12.2014 - 12.2017
Customer Service Representative
1000Bulbs.com
04.2013 - 12.2014
Assistant Customer Service Manager
Allstate Insurance Company
10.2009 - 03.2013
Customer Service Representative
Allstate Insurance Company
02.2006 - 10.2009