Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kristin Marsch

Pasadena,MD

Summary

Professional facilitator with years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation. I am also an

experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Community Integration Facilitator

Humanim
06.2024 - Current
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
  • Identified areas in need of improvement and implemented solutions.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
  • Empowered participants to apply learned concepts in their professional and personal lives through practical application exercises.
  • Increased workshop attendance, promoting events through targeted social media campaigns and community outreach.
  • Enhanced learning outcomes with integration of multimedia tools and interactive exercises.
  • Developed mentorship program, connecting experienced professionals with newcomers to foster skill development.
  • Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
  • Initiated partnerships with local organizations to broaden reach and impact of community programs.
  • Enhanced participant retention by developing engaging follow-up materials and activities.
  • Strengthened community relations by organizing events that brought together diverse groups for dialogue and learning.
  • Led cross-functional teams in brainstorming sessions, driving innovation and creative problem-solving.
  • Developed comprehensive workshop materials to improve participant understanding and engagement.
  • Improved client satisfaction by tailoring facilitation techniques to meet diverse group needs.
  • Negotiated with vendors for resources and materials, ensuring cost-effective event execution.
  • Enhanced team productivity by leading engaging training sessions focused on effective communication strategies.
  • Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
  • Prepared written opinions or decisions regarding cases.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Researched and analyzed individual parties' positions to understand dispute background.
  • Reviewed legal documents and contracts to determine potential conflicts and disputes.
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
  • Help organizations career fairs and meet with school facilitators to recruit individuals for our day program
  • Build relationships with outside agencies to find employment opportunities and volunteer opportunities for our individuals.
  • Set up meetings with families and service coordinators through emails and phone calls
  • Meet with Families and service coordinators quarterly to make sure individuals are their required goals.
  • Keep organized files of my individual’s personal records and make sure to abide by HIPPA regulations.
  • Keep organized files and records of my individual’s outing receipts.

Registered Behavior Technician

Humanim
07.2023 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
  • Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
  • Used ICM to document patient information, progress notes, and treatment plans.
  • Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
  • Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
  • Used [Software] to document patient information, progress notes, and treatment plans.
  • Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
  • Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
  • Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Conducted functional assessments to identify triggers and develop targeted interventions for challenging behaviors.
  • Supported clients in developing coping mechanisms, empowering them to manage stress and anxiety more effectively.
  • Promoted generalization of learned behaviors across various settings, ensuring clients' success beyond clinical environment.
  • Utilized positive reinforcement techniques to encourage desirable behaviors, contributing to significant client progress.
  • Utilized technology and software for behavior tracking and analysis, improving precision of interventions.
  • Ensured compliance with ethical standards and confidentiality requirements, safeguarding client trust and security.
  • Collaborated with multidisciplinary teams to create holistic, client-centered care plans, ensuring comprehensive support.
  • Developed and implemented strategies to increase verbal behavior, enabling clients to communicate needs more effectively.
  • Led training sessions for new technicians, enhancing team's overall skill set and quality of care.
  • Provided crisis intervention as needed, ensuring client safety and continuity of care during critical incidents.
  • Engaged in continuous professional development to stay abreast of latest ABA techniques, ensuring highest standard of care.
  • Guided families and caregivers in applying behavior intervention strategies, strengthening support networks for clients.
  • Engaged clients in social skills groups to boost their interaction capabilities, promoting better social integration.
  • Conducted functional behavior assessments, laying groundwork for effective behavior intervention plans.
  • Enhanced client progress by implementing individualized behavior support plans under supervision.
  • Maintained meticulous records of client progress, enabling data-driven adjustments to treatment plans for optimal results.
  • Conducted detailed behavioral assessments to inform tailored intervention strategies, fostering positive outcomes.
  • Delivered targeted behavior modification programs, which significantly reduced instances of aggressive behavior in clients.
  • Adapted communication methods to meet each client's unique needs, facilitating clearer understanding and cooperation.
  • Fostered positive learning environment, applying ABA principles to reduce challenging behaviors effectively.
  • Improved client's daily living skills with personalized training sessions, enhancing their independence and quality of life.
  • Treated clients and families with respect and dignity.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Assisted in development of therapeutic activities for patients.
  • Charted on each patient daily.
  • Maintained patient records, documenting changes in patient condition.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Provided therapeutic activities to assist with patient development.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Assessed patient progress and reported changes to supervising physician.
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.
  • Organized recreational activities to assist in patient recovery.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Assisted with medication administration and counting and pouring medications.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans
  • Administered patient medications and tracked dosages.
  • Counseled and mentored clients on substance use and life choices.
  • Took and monitored vital signs, administered medications, and managed patient behavior.

Highway Operation Technician Supervisor

Maryland Transportation Authority
07.2017 - 01.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Facilitated seamless software upgrades, minimizing disruptions to daily operations.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Streamlined communication, introducing centralized platform for logging and tracking technical issues.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Achieved significant energy savings by installing and maintaining energy-efficient systems.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Optimized operational workflows by integrating cutting-edge technology solutions.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.

Highway Operation Technician

Maryland Transportation Authority
06.2005 - 07.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Enhanced operational efficiency, automating repetitive technical tasks where possible.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Elevated data security, implementing robust cybersecurity measures across all systems.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Optimized operational workflows by integrating cutting-edge technology solutions.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Conducted training sessions for new team members on company policies, procedures, and systems related to traffic management operations.
  • Optimized traffic flow by analyzing and implementing efficient routing strategies.
  • Managed daily dispatch activities to ensure on-time pickups and deliveries while maintaining a high level of customer service.
  • Performed continuous evaluations of labor hours and expenses to maintain budget controls.
  • Ensured compliance with local, state, and federal regulations regarding transportation and logistics.
  • Utilized advanced software tools to optimize routes, reduce miles driven, and minimize fuel costs in the transportation process.
  • Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
  • Built project timelines, team delegation plans and provided instructions for task completion.
  • Organized frequent meetings for team members to report and track status of material movement.
  • Organized records of vehicles, schedules and completed orders.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed and maintained knowledgeable and productive team of employees.
  • Created and enforced detailed organization processes to increase quality and service standards.

Caregiver

Peartree Assistant Living
05.2003 - 06.2005
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Education

High School Diploma -

Northeast High School
Pasadena, MD

Skills

  • Strategic planning
  • Facilitation techniques
  • Staff management
  • Community outreach
  • Operations management
  • Workshop coordination
  • Icebreakers
  • Task delegation
  • Meeting management
  • Contract management
  • Advocacy
  • Attention to detail
  • Excellent communication
  • Teamwork and collaboration
  • Brainstorming
  • Active listening
  • Time management
  • Written communication
  • Conflict resolution skills
  • Relationship building
  • Meeting facilitation
  • Public speaking
  • Decision-making
  • Organizational skills
  • Information collection
  • Team building
  • Problem-solving
  • Multitasking Abilities
  • Document preparation
  • Conflict mediation
  • Task prioritization
  • Multitasking
  • Agreement preparation
  • Critical thinking
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Effective communication
  • Adaptability and flexibility
  • Situational awareness
  • Self motivation
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Case management
  • Independent Decision-making
  • Reading comprehension
  • Professional demeanor
  • Emotional intelligence
  • Problem-solving aptitude
  • Complex problem resolution
  • Creative solution development
  • Coordinate meetings
  • Interview witnesses

Accomplishments

  • Supervised team of 12 -20 staff members.

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Advanced Cardiac Life Support (ACLS) - American Heart Association.
  • HIV/AIDS Counseling and Testing Certificate – Various health organizations or state health departments.
  • Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.


Timeline

Community Integration Facilitator

Humanim
06.2024 - Current

Registered Behavior Technician

Humanim
07.2023 - Current

Highway Operation Technician Supervisor

Maryland Transportation Authority
07.2017 - 01.2023

Highway Operation Technician

Maryland Transportation Authority
06.2005 - 07.2018

Caregiver

Peartree Assistant Living
05.2003 - 06.2005

High School Diploma -

Northeast High School

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Kristin Marsch