Kristin McPherson
London,OH
Summary
Hardworking and reliable professional with extensive experience in patient care and clinical support. Skilled in procedural compliance and enhancing patient experience through effective communication and thorough documentation.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Certified Medical Assistant
American Pain Consortium
Springfield, OH
04.2023 - Current
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Assisted in patient intake, ensuring accurate information collection and documentation.
- Trained new staff on administrative procedures and clinical protocols for efficiency.
- Delivered comprehensive training on EMR system to uphold accuracy and adherence to patient charting regulations.
- Participated in company-wide GO Live program training staff across multiple offices on computer system and workflow.
- Created detailed training manual aimed at supporting physicians in mastering all in-office procedures.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted physicians with in-office procedures, including preparing the operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff appropriately.
- Peer interviewed potential new staff and reported findings to direct hiring manager.
Retail Sales Associate
School Days Uniforms
Gahanna, OH
05.2018 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases while providing excellent customer service.
- Used POS system to process sales, returns and online orders.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Provided product knowledge and recommendations, enhancing customer experience and driving sales.
- Trained new staff on operational procedures, improving team efficiency and service quality.
- Managed in-store and telephone customer interactions to uphold high standards of service excellence.
Certified Medical Assistant
Madison County Hospital
London, OH
12.2015 - 09.2017
- Greeted and directed patients to exam rooms , documented vital signs, and prepared for physical examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Managed phone call operations, delivering information to callers and efficiently routing requests to appropriate staff members.
Education
Associate of Science - Medical Assisting
Clark State Community College
Springfield, OH12-2015
High School Diploma -
Madison-Plains High School
London, OH06-2001
Skills
- Clinical documentation
- Electronic health records
- HIPAA compliance
- Records management
- Reliable team player
- Time management
- Strong communication and interpersonal skills
- Telephone communication
- Collaborative teamwork
- Customer satisfaction
Certification
- CCMA - Certified Clinical Medical Assistant
- NHA - Certified Medical Assistant
- BLS Certification
- Phlebotomy Certification
- Electrocardiogram Certification
Timeline
Certified Medical Assistant
American Pain Consortium
04.2023 - Current
Retail Sales Associate
School Days Uniforms
05.2018 - 04.2023
Certified Medical Assistant
Madison County Hospital
12.2015 - 09.2017
Associate of Science - Medical Assisting
Clark State Community College
High School Diploma -
Madison-Plains High School