Kristin Miller
Oxford,NY
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals. Experienced with multi-site management, team leadership and collaboration, and operational optimization. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
District Manager
Carrols Restaurant Group Inc.
11.2019 - 08.2025
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
Operations Manager
Carrols Restaurant Group Inc.
01.2015 - 11.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics and opportunities to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of opportunities.
Education
Bachelor of Science - Food And Business
State University of Oneonta NY
Oneonta, NY05-1993
Skills
- Problem-solving and decision making
- Operations monitoring and efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff training and development
- Policies and procedures implementation
- Performance monitoring and team motivation
- Interpersonal communication
- Regulatory compliance
- Leading teams
- Documentation requirements
- Recordkeeping requirements
- Accounting
- Payroll auditing
Timeline
District Manager
Carrols Restaurant Group Inc.
11.2019 - 08.2025
Operations Manager
Carrols Restaurant Group Inc.
01.2015 - 11.2019
Bachelor of Science - Food And Business
State University of Oneonta NY
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