KRISTIN MOORE
Lakeland,FL
Summary
Results-driven professional with extensive experience in customer service and call center environments. Demonstrates strong communication skills and the ability to provide exceptional customer support. Excels in both team and independent settings, quickly mastering new tasks and adapting to challenges. Diverse skill set enhances contributions to any role.
Overview
26
26
years of professional experience
Work History
Receptionist
Marcum Road Animal Hospital
01.2023 - Current
- Greet and check in clients
- Answer phones promptly
- Set appointments
- Excellent customer service
- Ability to answer multiple phone lines as well as helping customers at the desk
- Process payment and balance and close out register end of the day
- Prepare patient records for surgery admissions and discharges
- Receive and send medical records
- Review and explain medical records
- Support other team members with tasks when needed
- Knowledge of food and medications sold in office and online
- Knowledge of vaccines type and their schedule as well as other prescriptions and procedures
- Ensured well-being of animals through daily care routines.
- Animal handling
- Keep clean reception area and maintain cleanliness of food and other supply areas.
Breeder
Infinite Aussies
01.2020 - Current
- Whelped, trained, and socialized puppies to ensure optimal development and behavioral readiness for adoption
- Groomed and trained dogs in obedience to enhance pet-owner relationships and improve behavior
- Administering medications
- Cleaning/disinfecting and maintaining puppy and adult areas
- Record keeping and organization
- Excellent written and verbal communication skills
- Ability to work independently
- Applied pedigree and genetic testing knowledge to make informed breeding decisions, contributing to healthier and more desirable traits in litters
- Excellent customer service
Office Manager
Strawberry Square
01.2014 - 01.2020
- Excellent customer service
- Excellent written and verbal communication skills
- Excellent record keeping and organization
- Ability to work independently
- Maintain labor law and workers compensation posters
- Scheduled county inspections and follow-ups annually to ensure compliance
- Accounts receivable and accounts payable
- QuickBooks input and reconciliation
- Payroll and liabilities including all W2s, 1099, 1096, workers compensation and paying all taxes
- Scheduling of vendors, maintenance, lawncare and maintain certificate of liabilities for them
- Collaborated with accountants for year-end processes and tax return preparation
- Compile inventory reports for year end
- Maintained structured timelines for tasks
- Created and maintained website and updated as needed
- Update calendar and rental and sale listening in the park
- Assisted Board of Directors with various projects and tasks as required
Customer Service Rep.
Lakeland Electric
01.2010 - 01.2014
- Excellent customer service
- Available and ready on the phones, able to handles back-to-back calls
- Ability to answer the customers questions and/or concerns effectively and maintain composure when working with irate customers
- Excellent written and verbal communication skills
- Ability to work independently and with a team
- Knowledge in operations, policies
- Set up new residential and commercial accounts
- Process payments, payment arrangements and reconnects
- Process orders for new meters, water leaks, tree trimming
- Knowledge on rates, distribution of electric, city ordinances, and energy rebates
PCA - Certified (Pediatrics)
Lakeland Regional Medical Center
01.2008 - 01.2009
- Excellent patient care
- Make sure patients and families are comfortable and answer call immediately
- Obtain vitals every four hours and every hour on surgery patients and chart
- Keep patients clean and dry and bed cleaned as needed
- Process admissions with RN and get families settled
- Knowledge on isolation precautions and wearing necessary protective gear when entering those rooms
- Work with RN closely with any other duties and assistance including IVs
- Disinfect all common areas and toys regularly
- Keep kitchen on floor and all floor cabinets stocked with supplies
- Pickup lab reports every morning
- Float to other floors and fill in as needed
Internal Auditor
Midflorida Federal Credit Union
01.2000 - 01.2008
- Excellent customer service
- Work independently and with others
- Time management
- Complete monthly audits on all accounts for the month end in excel (Checking, savings, certificates, credit cards, personal loans, home equity loans, mobile home loans, second mortgages, auto and boat loans)
- Complete branch audits monthly and opening procedures audit
- Back-office monthly audits
- Cash handling, verifying vaults and verifying teller drawers
- Review all audits with branch manager/supervisors, report any findings
- Pull and save all daily reports and review for any errors
- Knowledge of the duties and services of each department, paperwork, procedures, and functions
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FLCertified Nursing Assistant -
Travis Technical
Skills
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- QuickBooks
- Office Equipment Usage
- Problem Solving
- Communication
- Leadership
- Animals
Timeline
Receptionist
Marcum Road Animal Hospital
01.2023 - Current
Breeder
Infinite Aussies
01.2020 - Current
Office Manager
Strawberry Square
01.2014 - 01.2020
Customer Service Rep.
Lakeland Electric
01.2010 - 01.2014
PCA - Certified (Pediatrics)
Lakeland Regional Medical Center
01.2008 - 01.2009
Internal Auditor
Midflorida Federal Credit Union
01.2000 - 01.2008
High School Diploma -
Lakeland Senior High School
Certified Nursing Assistant -
Travis Technical