Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Nicole Franklin

De Pere,WI

Summary

Dynamic professional with extensive expertise in account management, focused on enhancing client satisfaction and driving business success. Proficient in financial analysis, customer service, and conflict resolution while consistently upholding high standards of excellence. Recognized for strong collaboration skills, reliability under pressure, and adaptability to evolving challenges. Committed to delivering impactful results through strategic planning and effective communication.

Overview

17
17
years of professional experience

Work History

Logistics Account Agent

KBX Logistics
02.2021 - Current
  • · Analyze shipping needs for Outside Business and Georgia Pacific while identifying key characteristics of both high-volume and relationship carriers that align with the company's strategic goals. For high-volume carriers, focus on their ability to handle large amounts of freight efficiently. For relationship carriers, prioritize service quality, flexibility, and the potential for collaborative problem-solving, while establishing volume with GP facilities to publish rates.
  • Decrease internal rates with new carrier capacity, while driving down rates of already contracted carriers, resulting in year-round consistent coverage for Georgia Pacific and finding committed carriers for outside customers. Reassess pricing strategy to ensure it aligns with the value provided to customers and market conditions.
  • Manage 4 spot boards to provide opportunities to both dedicated fleets and OTR carriers. Bringing in on average 10-30 loads a month at an average of 7-10% profitability
  • Communicate effectively with Operations to cover 2483 loads so far in 2025, resulting in a savings of over $569k.
  • · Provide training for operations team members on how to interpret market data and apply this to their strategic decision-making. Stay informed about market trends and effectively communicating this information to the operations team, to help Koch Industries remain agile and competitive in a changing market landscape.

Assistant Team Lead

KBX Logistics
05.2019 - 02.2021
  • Manage team members on cost savings initiatives, carrier capacity, and customer service for the West Region which includes all customers in the Western 11 states.
  • First POC for teammates daily issues or concerns.
  • Interview, train and develop team members.
  • Mentor team members using PBM on KBX/Koch values and principles.
  • Communicate with West Region Director on needs, concerns, and suggested solves for the region.
  • Understand and monitor scope of projects and provide solutions for West region-specific opportunities and new business.
  • Walmart OTIF
  • Costco Winter Weather
  • Sparkle Outsource

Transportation Planning Specialist

KBX Logistics
07.2014 - 05.2019
  • Dedicated planner for multiple fleets, incorporating 40+ drivers to reduce cost, increase service and assist with capacity discrepancies.
  • Ability to provide coverage for over half of the team to manage absences and vacations.

Assistant Leading Petty Officer

United States Navy
06.2008 - 06.2014
  • As Weapons Department Assistant Manager, led 36 sailors through a successful training cycle and West Pacific Deployment.
  • Supervise and assist in the management of the day-to-day activities of 15 personnel.
  • Manage receipt, storage, and issue of ammunition on board naval vessels.
  • Respond, assist, and support victims of sexual assault by providing resources and assistance during and after the incident as Sexual Assault Prevention response Victim Advocate.
  • Assisted work center supervisors in scheduling and coordinating over 30 corrective and preventative maintenance checks through 12 Material Maintenance Management Force Revisions.

Education

Master of Science - Criminal Justice

University of Wisconsin Platteville
Platteville, WI
12.2016

Bachelor of Arts - Social Work, Human Development

University of Wisconsin Green Bay
Green Bay, WI
05.2007

Skills

  • Customer-focused strategy development
  • Cross-functional stakeholder engagement
  • Organizational skills with a focus on prioritization
  • Development and dissemination of educational resources
  • Data organization proficiency
  • Expense control proficiency
  • Active listening skills
  • Innovative problem-solving abilities
  • Skilled negotiator
  • Collaborative teamwork
  • Effective problem resolution
  • Effective time management

Timeline

Logistics Account Agent

KBX Logistics
02.2021 - Current

Assistant Team Lead

KBX Logistics
05.2019 - 02.2021

Transportation Planning Specialist

KBX Logistics
07.2014 - 05.2019

Assistant Leading Petty Officer

United States Navy
06.2008 - 06.2014

Master of Science - Criminal Justice

University of Wisconsin Platteville

Bachelor of Arts - Social Work, Human Development

University of Wisconsin Green Bay

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