Kristin Pellino
Madison,CT
Summary
Dynamic Medical Secretary with a proven track record at Southern New England ENT, excelling in patient scheduling and conflict resolution. Mastered medical coding, enhancing billing efficiency. Demonstrated exceptional customer service at Starbucks, fostering loyalty through swift issue resolution. Skilled in clinical support and computer fluency, I drive operational excellence and patient satisfaction as well as customer care and satisfaction.
Overview
17
17
years of professional experience
Work History
Medical Secretary
Southern New England ENT
01.2024 - Current
- Answered phone calls and messages for two Physican Assistants. Ear, nose, and throat medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Scheduled and charted PA’s appointments.
- Learned and became fluent in medical coding in relation to medical practice.
- Billed out patient visits and on call hospital encounters.
- Patient care, scheduling, and payments.
Barista
Starbucks
04.2008 - 04.2015
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Safely and accurately prepared food and beverages up to customer standards.
- Trained coworkers in an effective manner.
Education
N/A - Mortuary Science
Goodwin University
East Hartford, CTSkills
- Medical Terminology
- Clinical Support
- Customer Service
- Patient Scheduling
- Conflict resolution
- Financial understanding
- Computer fluency
Timeline
Medical Secretary
Southern New England ENT
01.2024 - Current
Barista
Starbucks
04.2008 - 04.2015
N/A - Mortuary Science
Goodwin University