Kristin Red
Conroe
Summary
Dynamic and results-driven professional with over 5+ years of experience in client relations, service operations, and business support.
Professional with proven track record in surgical environments, adept at facilitating successful operations and ensuring patient safety. Skilled in sterilization techniques, instrument handling, and maintaining aseptic conditions. Strong focus on teamwork and adapting to dynamic surgical needs. Known for reliability and commitment to excellence in patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Representative
Ethos Risk Services
St. Petersburg, FL
04.2023 - Current
- Coordinate and schedule specialized services (IME, Record Review, FCE) to meet strict client deadlines and quality standards.
- Act as the primary liaison between clients and internal teams, resolving inquiries with professionalism and speed.
- Enhance client satisfaction through clear communication and reliable follow-through.
- Supported workflow improvements, contributing to smoother operations and better client outcomes.
Business Development Representative
Parkway Chevrolet
Texas
01.2022 - 01.2023
- Managed high call volumes and appointment scheduling for a busy sales team, increasing daily appointment conversion rates.
- Followed up with no-shows and unsold showroom visitors, boosting customer return rates.
- Maintained detailed logs for all interactions, providing valuable insights to leadership.
Call Center Customer Service Representative
Republic Services
Baton Rouge, LA
01.2019 - 01.2022
- Delivered fast, friendly support to 80+ customers daily through phone, email, and live chat systems.
- Resolved billing, order, and service issues while meeting or exceeding all performance benchmarks.
- Built strong rapport with clients through empathy and attentiveness, contributing to high satisfaction scores.
Education
Diploma -
Northwest High School
Opelousas, LA01-2012
NCCT TS-C 356 Hours/44 Weeks - Surgical Technologist
Elane M. Institute
Houston, TX05-2026
Skills
- Customer Service
- Leadership
- Sales Administration
- Time Management
- Microsoft Word
- Front Desk
- Business Development
- Problem Solving
- Multitasking
- Organizational Skills
- Typing (60 WPM)
- Communication
- Data Accuracy
- Attention to Detail
- Setting up and operating equipment
- Sterile technique proficiency
- Surgical assistance
- Pre- and post-surgical counts
- Leadership qualities
- Patient preparation
- Continuing education commitment
- Preoperative preparation
- Motivation and initiative
- Professionalism and ethics
Certification
Basic Life Support (BLS) Certification, American Heart Association
Current
Certified Surgical Technologist (TS-C)
Timeline
Client Service Representative
Ethos Risk Services
04.2023 - Current
Business Development Representative
Parkway Chevrolet
01.2022 - 01.2023
Call Center Customer Service Representative
Republic Services
01.2019 - 01.2022
Diploma -
Northwest High School
NCCT TS-C 356 Hours/44 Weeks - Surgical Technologist
Elane M. Institute
Additional Training & Clinical Rotations
Surgical Instrument Handling & Identification
Operating Room Protocols & safety Practices
Sterile Field Setup & Management
Perioperative Patient Positioning & Preparation
EMR SYSTEM