Kristin Reyes
Weill Cornell Medical College
Brooklyn,NY
1
Certification
8
years of professional experience
Dedicated healthcare professional with experience in coordinating patient interactions and managing administrative tasks. Skilled in organizing appointments and maintaining accurate records to support patient care. Committed to enhancing patient satisfaction through attentive and efficient service.
Work History
Patient Coordinator
3 Years 7 Months- Coordinate and schedule patient appointments across more than 10 specialty services, ensuring efficient access to care and continuity of treatment.
- Serve as the primary point of contact for patients, providing compassionate assistance with scheduling, referrals, and general inquiries.
- Communicate effectively with physicians, nurses, and administrative staff to ensure seamless patient care.
- Maintain accurate patient records and documentation within Epic Electronic Medical Record (EMR) system.
- Support clinic operations by managing provider schedules, coordinating follow-up appointments, and resolving scheduling conflicts.
Patient Access Coordinator
7 Months- Coordinated scheduling, rescheduling, and cancellation of appointments for multiple primary care offices, ensuring optimal patient access to care
- Directed calls to medical triage to ensure patients received proper health care options based on symptoms
- Answered questions and redirected calls to appropriate departments within the organization and provided contact information for applicable insurance carriers
Receptionist
5 Months- Facilitated communication between parents, incoming, and current students.
- Informed students and parents about University policies, facilities, resources, and benefits. Enhancing their understanding and engagement.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication among departments, enhancing workflow and information sharing.
- Assisted in training new staff on office procedures and customer service standards.
Freelance Cake Decorator
8 Years- Fulfilled custom orders for decorated cakes, cupcakes, cake pops, and other baked goods, ensuring customer satisfaction and unique designs
- Created unique social media content to promote offerings and engage with customers
- Collaborated with clients to customize cake designs, enhancing customer satisfaction and brand loyalty.
Education
Bachelor of Arts - Psychology
Skills
Bilingual in English
Spanish
Insurance verification
Records management
Payment collection
Patient education
Electronic records management
Technical: Experienced in Microsoft Office
EPIC Systems
Billing coordination
Certification
- Mama Glow Foundation December 2022
- Birth and Postpartum Birth Doula trainee: completed 2 intensive training programs on birth and postpartum doula to provide support for individuals transitioning into parenthood
Timeline
Patient Coordinator
Weill Cornell Medical College
01.2023 - CurrentRead More
Patient Access Coordinator
Weill Cornell Medical College
06.2022 - 01.2023Read More
Receptionist
Binghamton University
10.2019 - 03.2020Read More
Freelance Cake Decorator
08.2018 - CurrentRead More
Binghamton University
Bachelor of Arts from Psychology
Read More