Summary
Overview
Work History
Education
Skills
Timeline
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Laura Arellano

Madison,WI

Summary

Capable Patient Coordinator dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

5
5
years of professional experience

Work History

Patient Coordinator

Childrens Dental Center
10.2022 - Current
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors by closely reviewing medical charts and maintaining high levels of communication.
  • Upheld confidentiality requirements and regulatory compliance guidelines.

Banker

Associated Bank
06.2021 - 10.2023
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Executed wire transfers, stop payments and account transfers.
  • Referred customers to other banking departments for specialized services.
  • Cross-sold credit cards, loans and other bank products.
  • Evaluated client financial positions and identified most appropriate banking products.

Floor Supervisor

Tommy Hilfiger
09.2018 - 04.2021
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Upheld proper visual merchandising standards on retail floor and windows.

Education

General Studies

Madison Area Technical College
Madison, WI

High School Diploma -

Jefferson High School
Jefferson, WI
06.2020

Skills

  • Database Coordination
  • Bilingual in Spanish and English
  • HIPAA Regulations
  • Consumer Banking

Timeline

Patient Coordinator

Childrens Dental Center
10.2022 - Current

Banker

Associated Bank
06.2021 - 10.2023

Floor Supervisor

Tommy Hilfiger
09.2018 - 04.2021

General Studies

Madison Area Technical College

High School Diploma -

Jefferson High School

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Laura Arellano