Kristin Casey
Albany,NY
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Able to work in a fast-paced customer service-oriented environments with strong verbal and written communication skills. Authorized to work in the US for any employer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Universal Banker
Saratoga National Bank/Arrow Bank
04.2022 - 02.2025
- Opened 3-10 checking, savings, money market and certificates of deposit accounts per week and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Groomer
Pet Supplies Plus
01.2020 - 03.2022
- Provided service to all customers with courtesy and consideration
- Grooming up to 4 dogs/cats per day
- Provided timely, accurate, and courteous service to all customers
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
Salon Manager
Petsmart Inc
03.2016 - 02.2019
- Overseeing and directing 3 - 4 groomers in the salon
- Filing weekly paperwork
- Weekly and monthly 1 on 1 with 5 - 6 employees in the salon
- Reviewing and implementing goals (sales, grooms, safety) weekly, monthly, quarterly and yearly
- Grooming up to 4 dogs/cats per day
Insurance Account Representative
State Farm Mutual Automobile Insurance Company
12.2014 - 03.2016
- Provided service to all customers with courtesy and consideration
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Participated in ongoing professional development opportunities to stay current on industry trends, regulatory changes, and product offerings.
- Restocked and organized forms for customer and employee use
- Supported the company by providing different types of marketing opportunities
- Directed guests and routed deliveries and courier services
- Opened and properly distributed mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
Warehouse Worker
Plug Power Inc
08.2013 - 06.2014
- Assembly work with Electrical Harnesses
- Counting and sorting parts
- Filling out paperwork related to jobs
- Restocking inventory
Marketing Coordinator
State Farm Insurance
02.2010 - 08.2012
- Provided service to all customers with courtesy and consideration
- Restocked and organized forms for customer and employee use
- Supported the company by providing different types of marketing opportunities
- Directed guests and routed deliveries and courier services
- Opened and properly distributed mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
Teller
JSC Federal Credit Union
03.2008 - 03.2009
- Provided timely, accurate, and courteous service to all customers
- Performed all operational activities in compliance with applicable laws, regulations and credit union policies and procedures
- Supported the achievement of branch sales goals by identifying opportunities for the cross selling of credit union products and services
- Maintained cash drawer in accordance with assigned cash limits policies, and procedures
Education
Some College (No Degree) -
SUNY Albany
Albany, NYHigh School Diploma -
Hoosac Private School
Hoosick Falls, NY01.2004
Skills
- 72 WMP typing speed
- Complex Problem-solving
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Time management
- Team leadership
- Decision-making
- Pleasant demeanor
- Appointment setting
- Multi-line phone proficiency
Certification
- Property and Casualty Insurance License, 03/01/15, 03/31/17
- Life and Health Insurance License, 03/01/15, 03/31/17
- Pet Groomer, 09/01/17, Present
Languages
English
Native or Bilingual
Timeline
Universal Banker
Saratoga National Bank/Arrow Bank
04.2022 - 02.2025
Groomer
Pet Supplies Plus
01.2020 - 03.2022
Salon Manager
Petsmart Inc
03.2016 - 02.2019
Insurance Account Representative
State Farm Mutual Automobile Insurance Company
12.2014 - 03.2016
Warehouse Worker
Plug Power Inc
08.2013 - 06.2014
Marketing Coordinator
State Farm Insurance
02.2010 - 08.2012
Teller
JSC Federal Credit Union
03.2008 - 03.2009
Some College (No Degree) -
SUNY Albany
High School Diploma -
Hoosac Private School
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