Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Collaborated with clients to understand needs and deliver customer satisfaction.
Planned, designed, and scheduled phases for customer projects.
Identified plans and resources required to meet project creations.
Shift leader
Bj’s Cabana Bar and Restaurant
Lake Havasu City, AZ
08.2019 - 12.2022
Implemented inventory control procedures to minimize waste and reduce costs.
Coordinated with other staffing departments to deliver customer satisfaction.
Completed cash and credit card transactions accurately using POS software.
Trained and mentored staff on health and safety regulations and service techniques.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Optician
Riverview Vision Center
Lake Havasu City, AZ
07.2015 - 08.2019
Performed administrative duties; verified and documented lab orders, submitted insurance claim forms, updating and maintaining patient medical records.
Educate, supervise, and train junior staff.
Head of contact lens department; in charge of all restocking and customer order calls.
Maintained highest sales.
Conducted research, designed and authored a training manual for multiple Optometry offices locations.
Collaborated with optometrists to manage patient care and follow-up appointments.
Developed marketing strategies to promote new eyewear collections, boosting product visibility in-store.
Manager
Utility Board Shop
Lake Havasu City, AZ
03.2013 - 07.2015
Encourage sales and promote new products.
Developed training programs for staff, increasing operational efficiency and service delivery quality.