Kristin Glavin

Dedicated & passionate professional with over 20 years of exceptional, high-quality experience spanning across various business-based industries, including healthcare, pet, travel/tourism, addiction treatment, senior living & real estate. Specialized, significant achievements in healthcare business development & extensive market knowledge. Renowned ability to foster long lasting, loyal business partnerships. Technically proficient, master of communication with above average sales team management & territory building skills. Proven to be an invaluable resource to any organization, within any leadership position. Strong exposure to & understanding of large & small business relations, account development, community outreach, education & resources. Experienced with market expansion & economic development. Motivated, big picture thinker with attention to details, exemplary customer service skills, & positive attitude. Experience w/ CRM/Metrics/ Growth Initiatives/ Organizational Training/Brand Awareness & Market Expansion.

Sales, Negotiation, & Management Skills

• Sales & Management Courses- Contract Writing- Negotiation Training- RFP- RFI

CRM Systems

• Salesforce- Sugar- HubSpot- SIMS- NetSuite- Monday- Capsule

Healthcare/Industry-Specific Software

• Medik- Meditech- Epic- Kipu- Alleva- Cerner- Wellsky- NaviHealth- AllScripts- CarePort- CareLink- Strata

Real Estate Software & Platforms

• Yardi- Crexi- CoStar- MLS- ARMLS- Supra- SkySlope- LoneWolf

Marketing Tools

• HootSuite- Canva- Google Analytics

Video Conferencing & Virtual Meeting Platforms

• Zoom-GoToMeeting-Google Teams-Skype- Microsoft Teams

Office Suites & Productivity Software

• Microsoft Office (Excel, PowerPoint, Outlook)-G-Suite-Keynote-MacOS-Numbers-SharePoint-Ulti- Pro-Concur-ESign-DocuSign- Slack-

Email & Information Management

• Email Management-Information Management- Outlook- Mailchimp- Constant Contact- Drip

Reservation & Ticketing Systems

• SABRE-WORLDSPAN-AMADEUS-CrewWeb-CSS Crew Scheduling System-SWALife

Project/Workforce Management

• Workday-Position Manager

Data Analytics & Visualization

• Tableau

Social Media Management

• Social Media Management (Facebook, Instagram, LinkedIn)

Trade Show & Event Management

• Trade Show Vendor
• Sales Team Management
• Start-Up Development
• Event Coordination
• Industry Networking
• Program Management
• Additional Skills & Experience
• Prospecting/Lead Generation
• Sales & Marketing
• Conference Presenter/Speaker
• Wholesale Seller/Buyer (International & Domestic)
• Pet Industry Buyer Shows (HH Backer, Super Zoo)
• Podcast Development
• E-Commerce Merchant Services & Web Platforms

Extensive Volunteer Community-Addiction-Youth/School-Seniors & Pet

▪ Senior: Volunteer 4 years Meals on Wheels, and Senior Friendly Visitor Program
▪ Alzheimer & Dementia Family Support Group Facilitator, 2019-2021 Community Alzheimer's & Dementia Outreach, Family Support Groups & Education Facilitator working in tandem with a clinical social worker. Past Sales Manager of national memory care residential community. ▪School District: 12 years PTA officer, Elementary school parent/teacher liaison, Ran various school activities, coordinated volunteers; Taught speech and debate class at High School (salaried school district employee)- Teaching and presenting skills utilized, Directed the District Fine Arts & Music Education Program-Worked with students K-10th grades.
▪ Addiction Recovery: PEER/Family Support Volunteer
▪ Mental Health: 2004-2014 Care Coordinator on Alameda County Court Supervised Special Needs Trust, client mental health care planning, addiction treatment program monitoring & SMI housing supervision.
▪ Homeless Outreach: Participated with City of Peoria & Peoria PD Homeless outreach.
▪ Philanthropic and fund raising events: Participant or team lead: NAMI walk, Walk to End Alzheimer's, American Heart Association, Cancer Awareness, Children's causes, Suicide Prevention, Overdose Prevention, Animal Related Fundraising & Placement, Wildlife Rescue, Sulcata Rescue, Wild Horse Rescue, Parents of Addicted Loved Ones and many other.
▪ Pet Industry: Therapy Dog Handler visiting Hospice, Hospital, Senior Center, Schools, Reading with Rover program coordinator, Certified dog trainer, AKC canine competition participant. Past 4-H Club Horse, Rabbit and Dog Project Leader, Furry Friends Rescue Adoption Event Volunteer/ dog foster/ placement, Volunteer-Champions of Phoenix Police K-9, Desert Drug Dog, Paws For Recovery & Psychiatric Service Dog Organization