Kristin Robinson
Clemson,SC
Summary
Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.
Overview
5
5
years of professional experience
Work History
Dispatcher/Customer Service
Horizon Trucking LLC
Greenville, SC
07.2022 - Current
- Receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members
Receptionist
Clemson Eye Aesthetics
Seneca, South Carolina
11.2023 - 05.2024
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Educated clients on skin care procedures and products.
- Adhered to safety protocols and regulations set forth by governing agencies.
- Set up patient rooms and sterilized equipment.
- Supported profitability by upselling products and services and processing sales.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Assisted with administrative tasks such as scheduling appointments, ordering supplies and managing inventory.
- Maintained accurate records of all services rendered in a timely manner.
- Answered multi-line phone, returned clients calls and scheduled appointments.
Recruiter/Patient Services Representative / Front Desk
SouthernMED Pediatric
Clemson, SC
11.2019 - 06.2022
- Established relationships with hiring managers
- Created and maintained a database of qualified candidates
- Greets parents/patients arriving for appointments
- Managed full-cycle recruitment process for a wide range of positions
- Understand customer needs and requirements with research and effective communication
- Managed end-to-end recruiting including research, sourcing, candidate assessments, interview
- Assists parents with the completion of paperwork for new patients and newborns
- Verifies insurance for respiratory patient appointments
- Checks the Kiosk daily to ensure proper functioning
- Assists parents/patients with check in via the Kiosk and monitoring time usage to ensure timely patient flow
- Monitors incoming faxes and processes and/or distributes as deemed appropriate
- Checks patient schedules daily to ensure correctness and that necessary paperwork is present
- Performs Gaps-in-Care communications with parents/patients
- Faxes documents as required
- Answers patient questions and concerns
- Scans documents into eClinical
- Assists parents/patients picking up shot records, controlled medications, and other paperwork
- Receives, sorts and distributes mail
- Coordinates activities associated with the Reach Out and Read Program
- Performs related duties as required
Education
Esthetic Liscense - Skin Care & Aesthetics
Kenneth Shuler School of Cosmetology
Greenville, SC 02-2025
Associate - Media Arts Radio & Television Broadcasting
Tri County College
08.2018
Skills
- Medical Scheduling
- Office Management
- Medical Records
- Medical Terminology
- Phone Etiquette
- Human Resources
- Recruiting
- Billing
- Customer service
- EMR & CRM Systems
- Chemical peel expertise
- Pre-and Post-operative care
- Customized treatment plans
- Waxing and threading
- Sanitation and sterilization
- Facial treatments
- Microneedling expertise
- Sensitive skin care
- Dermaplaning techniques
- Acne management
- Skin rejuvenation techniques
- Anti-aging treatments
- Intense pulsed light therapy
- Advanced skincare techniques
- Ultrasonic skin care
- Radiofrequency skin tightening
- Hydrafacial mastery
- Extractions proficiency
- LED light therapy
- Collaboration with medical professionals
- Record keeping
- Laser hair removal
- Body contouring techniques
- Scheduling and time management
- Microdermabrasion proficiency
Timeline
Receptionist
Clemson Eye Aesthetics
11.2023 - 05.2024
Dispatcher/Customer Service
Horizon Trucking LLC
07.2022 - Current
Recruiter/Patient Services Representative / Front Desk
SouthernMED Pediatric
11.2019 - 06.2022
Esthetic Liscense - Skin Care & Aesthetics
Kenneth Shuler School of Cosmetology
Associate - Media Arts Radio & Television Broadcasting
Tri County College