Kristin Rogers
Mosheim,TN
Summary
Accomplished Medical Assistant with a proven track record at Greeneville ENT, enhancing patient care and streamlining operations. Skilled in EMR software and adept at care plan implementation, Striving daily to maintain clinic efficiency, using strong communication skills and computer proficiency have consistently elevated patient satisfaction and operational productivity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Medical Assistant
Greeneville ENT, Susan Abernathy DO
Greeneville, TN
09.2009 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Audiology Technician
Greeneville Hearing Center
Greeneville, TN
01.2008 - 09.2009
- Educated public on prevention of hearing loss and tinnitus.
- Interpreted diagnostic data to identify and develop treatment plans for patient hearing problems.
- Administered audiometric and speech and language tests to evaluate extent of impairment in patients.
- Tracked patient recovery process to determine need for change in treatment.
Optical Assistant
Eyelight Vision Center
Kingsport, TN
01.2002 - 01.2008
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.
- Used specialized tools to repair and adjust eyeglasses.
- Set up machines to polish, bevel or grind lenses, flats or other precision optical elements.
- Assembled eyeglass frames and lenses.
Assistant Front End Manager
Kmart
Greeneville, TN
01.1999 - 01.2002
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Science -
Northeast State Community College
Blountville, TN03.2004
Skills
- Computer Skills
- EMR Software
- Care plan implementation
- Patient-focused care
- Procedure Assistance
- Patient Relations
- Medical Records Management
- Patient Flow Management
- Reliable team player
- Adaptable
Timeline
Medical Assistant
Greeneville ENT, Susan Abernathy DO
09.2009 - Current
Audiology Technician
Greeneville Hearing Center
01.2008 - 09.2009
Optical Assistant
Eyelight Vision Center
01.2002 - 01.2008
Assistant Front End Manager
Kmart
01.1999 - 01.2002
Associate of Science -
Northeast State Community College