Kristin Sheets
Charleston,WV
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Fraud Analyst
Live Nation
Charleston, WV
09.2021 - Current
- Analyzed transaction data to identify fraudulent activities and prevent financial losses.
- Monitored real-time alerts and investigated suspicious transactions using advanced analytics tools.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Prepared detailed reports on fraud trends, providing insights for strategic decision-making.
- Engaged in ongoing education regarding emerging fraud tactics, ensuring proactive response measures.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
Server / Bartender
Jed's Fireballs & Brew
Hilliard, OH
04.2010 - 09.2021
- Delivered exceptional customer service in high-pressure environments.
- Managed multiple tables efficiently during peak hours.
- Trained new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed orders accurately using POS systems and handled payments.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Hilliard Darby High School
Hilliard, OH05-2008
Graduate Certificate - Cosmetology
Tolles Career & Technical Center
Plain City, OH05-2008
Skills
- Highly motivated individual looking to further my career
- Data analysis
- Call management
- Telephone and email etiquette
- Trained in Braintree
- Trained in Ethoca Alerts
- Trained in Zendesk
Timeline
Fraud Analyst
Live Nation
09.2021 - Current
Server / Bartender
Jed's Fireballs & Brew
04.2010 - 09.2021
High School Diploma -
Hilliard Darby High School
Graduate Certificate - Cosmetology
Tolles Career & Technical Center