Kristin Shirey
State College,PA
Summary
Dynamic administrative professional known for strong attention to detail and team motivation. Experience in streamlining processes and delivering exceptional customer service, ready to support organizational goals and enhance operational performance.
Overview
24
24
years of professional experience
Work History
Administrative
Pelka Endodontics
State College, PA
10.2021 - Current
- Administrative activities to manage operations. Answer multi-line phone, greet patients, fax, scan, email, voicemail, U.S. mail
- Support team with knowledgeable administrative assistance and perform office administrative duties to enhance team cohesiveness
- Support strategic endeavors from both brainstorming and administrative perspective
- New patient intake, process paperwork, scheduling, medical clearances, prescriptions
- Ledger posting of codes, fees, payments, insurance verification, estimating payments
- Collaborate in timely processing of billing and accounts receivables/payables
- Manage and maintained electronic and paper-based filing system
- Resolve issues through active listening and open-ended questioning
- Train new team members on practice protocols and how to deliver exceptional customer service
Branch Banker III
Branch Banking And Trust - Now Truist
07.2019 - 02.2021
- Account maintenance, review existing accounts, client financial assessments, matching clients with appropriate product and services to generate higher returns
- Resolved escalated customer issues, increase retention rates
- Protected company assets strategic risk management approaches
- Maintained confidentiality of bank records and client information
- Account opening/closing, International and Dometic Wire Transfers, Non-Real Estate Loans
Dental Office Administrator
John F. Robison, DMD MAGD
02.2002 - 06.2019
- Maintained physical/digitized records organized for updating and retrieval
- Tracked comprehensive office budget and payroll hours for submission to payroll company
- Applied administrative/analytical skills in overseeing daily operations
- Increased inter-department communication and data sharing by suggesting/implementing new workflow
- Maintained communication to foster positive relations with patients
- Reconciled Reports and Bank Deposits, resolved discrepancies
- Predeterminations/Authorizations, Claim Submittals, Referrals to Specialists, Called in prescriptions
- Scheduling, Payment Processing, Billing, Treatment Planning
Education
Certificate - Introduction To Dentistry
Online2015
Business Administration Courses
Lock Haven University of Pennsylvania
Clearfield, PA1999
Business Administration Courses
Penn State University
University Park, PA1993
High School Diploma -
West Branch Area High School
05-1984
Skills
- Dentrix, TDO, Microsoft Word, Excel
- Administration and Administrative support
- Ethics-focused, Exceptional Customer Service
- Effective communicator, verbally and written
- Efficient time management
- Exceptional motivator in creating a team environment
- PA Certified Radiological Procedures
- OSHA, Bloodborne Pathogens, CPR/BLS, Clearances
Timeline
Administrative
Pelka Endodontics
10.2021 - Current
Branch Banker III
Branch Banking And Trust - Now Truist
07.2019 - 02.2021
Dental Office Administrator
John F. Robison, DMD MAGD
02.2002 - 06.2019
Certificate - Introduction To Dentistry
Business Administration Courses
Lock Haven University of Pennsylvania
Business Administration Courses
Penn State University
High School Diploma -
West Branch Area High School