Kristin Steffen
Remsen
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Iowa State Bank
Remsen
06.2021 - Current
- Assisted customers with account inquiries and transaction requests.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on bank products and services to enhance their experience.
- Collaborated with team members to improve service delivery and efficiency.
- Processed transactions accurately using bank software and systems.
- Trained new staff on customer service protocols and procedures.
- Maintained detailed records of customer interactions and transactions.
Education
Administrative Assistant
Western Iowa Tech Community College
Sioux City, IA 08.2000 - 08.2002
Skills
- Account management
- Transaction processing
- Bank software
- Customer assistance
- Complaint resolution
- Customer relationship management
- Record keeping
- Team collaboration
- Effective communication
- Problem solving
- Training new staff
- Attention to detail
- Time management
- Relationship building
- Cultural awareness
- Delivery scheduling
- Multi-line phone talent
- Microsoft Office Suite
- Business development
- Travel planning
- Microsoft office expertise
- Opening and closing accounts
- Inbound and outbound calling
- Decision-making
- Stress management
- Scheduling
- Professional telephone demeanor
- Sales expertise
- Adaptive team player
- Data entry
- Active listening
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Iowa State Bank
06.2021 - Current
Administrative Assistant
Western Iowa Tech Community College
08.2000 - 08.2002