Kristin Tapia
Brooksville,FL
Summary
Experienced in using innovative advertising strategies to increase customer engagement and sales. Focused Excellent strategic leader and networker. Account development, team leadership, and promotional planning are all skills that a successful advertising management professional has. Detail-oriented Proactive
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Aid Assistant
Pasco Hernando State College
Dade City , FL
2023.02 - Current
- Responsible for counseling and advising students and parents on the Financial Aid process
- Review and evaluate the applications for financial aid from students and prospective students and make determinations on eligibility status based on requirements
- Counseling and advising students and parents on the various financial aid programs, assisting with the administration of one or more federal, state, or institutional financial aid programs, evaluating Financial Aid applications in order to determine student eligibility.
IOS Tech Advisor
Trancom
Brooksville , FL
2022.07 - 2023.02
- Evaluated the system's hardware and software and recommended changes to reduce lag time and increase overall speed
- Followed up with clients to ensure maximum customer satisfaction following support engagement and problem resolution
- Responded to end-user support requests and patiently guided people through basic troubleshooting tasks
- Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
Customer Representative
Ashley Furniture HomeStore Distribution Center
Brandon , FL
2020.12 - 2022.07
- Listened to the questions and concerns of customers in order to provide answers or responses
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Kept accurate and current customer account data with manual form processing and digital information updates
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
Sales Lead
Forever 21
Wiregrass , FL
2018.01 - 2020.09
- Was in charge of contract review, production scheduling, and customer engineering support, as well as managing and growing key customer accounts
- Pushed my team to achieve and exceed sales goals
- Trained
Assistant Store Manager
Kids Atelier
Monroe , LA
2016.03 - 2018.01
- Developed new hire training modules in collaboration with HR
- When the general manager is not present, I am in charge
- Advised
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Ensured that the store was properly organized, that customer complaints were promptly addressed, and that questions were promptly answered
- Looked over sales and gross profit reports to see what options there were for expanding the market
- Assisted team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies
- Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions.
Sales
Tory Burch
Monroe , NY
2012.03 - 2016.03
- Improved operational efficiencies by developing customer service protocols and standards
- Improved revenue and customer satisfaction by implementing marketing strategies and techniques
- Increased sales by making recommendations to promote the effectiveness of the brand and the benefits of the product
- Built long-term relationships with clients so that I could accurately quote pricing and terms that met the needs of the customer.
Education
Associate of Arts -
Hernando State College North Campus
Brooksville, FL01.2024
GED -
Cornwall Central High School
New Windsor, NYSkills
- Client Development
- Product promotions
- Researched sales leads
- Operations
- Team training
- Sales expertise
- Academic Advising
- Help Desk
- Customer service
- Computer skills
- Medical terminology
- Microsoft Office
- Organizational skills
- Microsoft Word
- Policy Knowledge
- Office Administration
- Mail handling
- Scheduling
- Time Management
- Task Prioritization
- Adaptability and Flexibility
- Problem-solving abilities
- Flexible and Adaptable
- Problem-solving aptitude
- Filing
- Analysis skills
Certification
- First Aid Certification
- BLS Certification
- CPR Certification
- NHA Phlebotomy Cerification
Timeline
Financial Aid Assistant
Pasco Hernando State College
2023.02 - Current
IOS Tech Advisor
Trancom
2022.07 - 2023.02
Customer Representative
Ashley Furniture HomeStore Distribution Center
2020.12 - 2022.07
Sales Lead
Forever 21
2018.01 - 2020.09
Assistant Store Manager
Kids Atelier
2016.03 - 2018.01
Sales
Tory Burch
2012.03 - 2016.03
Associate of Arts -
Hernando State College North Campus
GED -
Cornwall Central High School
- First Aid Certification
- BLS Certification
- CPR Certification
- NHA Phlebotomy Cerification
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