Kristin Taylor
Lake City,Michigan
Summary
Dynamic Floor Manager with a proven track record at New Image Salon, excelling in employee management and customer relations. Enhanced patron satisfaction through effective team leadership and strategic floor management. Recognized for improving store operations and fostering a positive work environment, while maintaining compliance with safety regulations.
Overview
15
15
years of professional experience
Work History
Floor Manager
New Image Salon
05.2014 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Fostered culture of teamwork and cooperation, leading to more harmonious work environment.
- Maintained clean and organized floor area, improving shopping experience for customers.
Stylist
New Image Salon
08.2010 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
Education
Cosmetology License -
Cadillac Institute of Cosmetology
Cadillac06.2010
Lake City High School
Lake City, MI05.2009
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
- Store maintenance
- Scheduling and planning
- Patron satisfaction
- Floor management
- Customer relationship management
- Team leadership
- Professional and courteous
- Good judgment
- Emergency response
- Positive attitude
Accomplishments
- Graduate of Cadillac Leadership program 2025
- Former Cadillac Area Leads and BNI member
- First Aid Certified
Timeline
Floor Manager
New Image Salon
05.2014 - Current
Stylist
New Image Salon
08.2010 - Current
Cosmetology License -
Cadillac Institute of Cosmetology
Lake City High School